LARISSA DE PIERI MIRICA MELO
Humble
Summary
Versatile and results-driven professional with 17+ years of experience spanning supply chain, logistics, safety/compliance, customer operations, and project coordination. Skilled in documenting and improving processes, supporting ERP transitions, coordinating cross-functional work, and ensuring operational efficiency. Strong communicator with proven ability to analyze data, resolve issues, and support both field and office environments. Highly adaptable, detail-oriented, and effective in fast-paced, dynamic settings.
Overview
17
17
years of professional experience
Work History
Supply Chain Advisor – Supply Chain Logistics (Catalyst & Licensing Business)
KPMG US
10.2025 - Current
- Supported ongoing ERP migration efforts by documenting and analyzing OTC and Logistics processes.
- Mapped manual and multi-system workflows, transitioning them toward SAP for improved integration.
- Prepared workshop materials related to Made-to-Order processes, logistics timelines, and business requirements.
- Identified field and shipping documentation requirements, aligning them with GEMS standards and BU expectations.
- Assisted with warehouse process redesign and operational alignment across multiple business units.
- Coordinated meetings with IT teams and stakeholders to review system gaps and validate SAP setups.
- Contributed to project coordination, documentation, and cross-team communication.
Supply Chain Advisor – Logistics & Customer Service (Proxxima Phase 1 Project)
KPMG Canada/US
11.2023 - 10.2025
- Captured and analyzed existing business processes to support the Proxxima Phase 1 ERP migration.
- Acted as a key liaison connecting change management, IT, logistics, customer service, and leadership.
- Supported cutover planning and readiness activities for the new GCS organizational model.
- Managed customer and material master data tasks to enable early sales and ensure accurate system integration.
- Conducted logistics optimization, reducing bulk freight costs by ~15%.
- Provided on-site logistics support, including receiving, outbound goods issue, and shipment coordination.
- Collaborated with ExxonMobil and Materia groups on ISO container planning and export network alignment.
- Standardized OTC processes, executed control reports, and reconciled third-party inventory.
Safety & Compliance Associate
Pulido Transport
Houston
07.2023 - 10.2023
- Recruited, interviewed, and onboarded new drivers; delivered safety orientation and compliance training.
- Maintained compliance with DOT, FMCSA, PHMSA, and OSHA requirements.
- Investigated incidents and developed corrective/preventive action recommendations.
- Led weekly safety meetings and coordinated random drug/alcohol testing.
- Collaborated with Operations and Dispatch to support compliance in daily activities.
Administrative Support Associate
Langer Transport
Pasadena
11.2022 - 05.2023
- Served as liaison between Operations and Safety teams.
- Coordinated maintenance scheduling, organized documents, and managed office inventory.
- Produced reports, spreadsheets, and communications for supervisors and management.
- Supported scheduling, vendor coordination, and documentation needs.
Customer Service Representative
Langer Transport
Pasadena
01.2021 - 05.2022
- Managed high-volume customer interactions, resolving issues promptly and professionally.
- Built and maintained strong client relationships.
- Handled escalations and coordinated follow-through to ensure customer satisfaction.
Overland Transportation Coordinator
ExxonMobil
Spring
11.2018 - 12.2020
- Coordinated U.S. overland logistics for liquid product distribution.
- Improved invoice accuracy processes, saving $500K annually.
- Increased on-time delivery from 93.8% to 98.4% through carrier performance stewardship.
- Reduced bulk trucking costs by 18.5%, generating up to $1.1M in annual savings.
- Resolved third-party fee discrepancies, saving an additional $90K.
- Worked closely with internal partners to resolve logistics and billing issues.
Supply Chain & Systems Roles
ExxonMobil
Brazil
01.2012 - 01.2018
- Held progressive roles: Business Process Expert, Special Assignment Analyst, SAP TM Power User.
- Conducted Cold Eyes Reviews, identifying 51 improvement opportunities.
- Supported SAP TM testing, integration, and issue resolution; created training materials and promoted best practices.
- Collaborated with EMIT and business teams to improve logistics system performance and compliance.
- Coordinated truck, marine, and warehouse logistics workflows.
- Managed logistics metrics, addressed customer complaints, and coordinated returns/replacements.
US Customer Service Professional
ExxonMobil
Brazil
12.2008 - 02.2012
- Managed logistics and invoicing inquiries for U.S. Truck and Railcar customers.
- Partnered with internal teams to resolve issues and maintain customer satisfaction.
- Maintained U.S. customer profile data and supported administrative updates.
Education
Postgraduate Certificate - International Business
UC Berkeley Extension
Berkeley, CA01.2007
Postgraduate Certificate - Business Administration
Centro Europeu
Curitiba, PR, Brazil01.2006
Bachelor’s Degree - International Relations
Faculdades Integradas Curitiba
Curitiba, PR, Brazil01.2005
Skills
- Operations & Logistics Coordination
- Logistics optimization
- Process mapping
- ERP migration
- Customer relationship management
- Transportation management
- Process Documentation & Improvement
- Cross-Functional Collaboration
- Customer & Stakeholder Engagement
- Safety & Compliance Support (DOT / FMCSA / PHMSA / OSHA)
- Data Analysis & Reporting
- Training, Onboarding & Communication
- Time Management & Prioritization
- Problem-solving and root cause analysis
- SAP
- JD Edwards
- C360
- Tableau
- Microsoft Excel
- Word
- PowerPoint
- Reporting Tools
- Documentation Systems
Languages
- English
- Portuguese
- Spanish
Timeline
Supply Chain Advisor – Supply Chain Logistics (Catalyst & Licensing Business)
KPMG US
10.2025 - Current
Supply Chain Advisor – Logistics & Customer Service (Proxxima Phase 1 Project)
KPMG Canada/US
11.2023 - 10.2025
Safety & Compliance Associate
Pulido Transport
07.2023 - 10.2023
Administrative Support Associate
Langer Transport
11.2022 - 05.2023
Customer Service Representative
Langer Transport
01.2021 - 05.2022
Overland Transportation Coordinator
ExxonMobil
11.2018 - 12.2020
Supply Chain & Systems Roles
ExxonMobil
01.2012 - 01.2018
US Customer Service Professional
ExxonMobil
12.2008 - 02.2012
Postgraduate Certificate - International Business
UC Berkeley Extension
Postgraduate Certificate - Business Administration
Centro Europeu
Bachelor’s Degree - International Relations
Faculdades Integradas Curitiba