Summary
Overview
Work History
Skills
References
Languages
Timeline
Generic

Larissa Pazi Carvalho

Vernon/Rockville,CT

Summary

Seeking a position with a well-established company where I can maximize my training, customer service-oriented skills in the best possible way for achieving the company’s goals.

Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.

Overview

12
12
years of professional experience

Work History

Multi-Office Manager

Arena Family Dental- My Dentist
Worcester, MA
03.2023 - Current
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Ensured accurate data entry of patient information into the office management system.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Resolved any discrepancies between patient billing statements and insurance reimbursements.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Generated monthly reports detailing the number of claims processed by provider and insurer.
  • Provided technical assistance to staff members regarding insurance filing procedures.
  • Tracked overdue payments from insurance companies to ensure prompt reimbursement.
  • Submitted claims to insurance companies and clearinghouses.
  • Submitted claims to insurance companies.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Facilitated and processed payroll using Paylocity
  • Assisted in employee recruitment, hiring and interview processes.
  • Scheduled meetings with employees to address concerns and grievances.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Delegated work to staff, setting priorities and goals.

Dental Regional Manager

Perfect dental management
Needham Heights, MA
01.2021 - 02.2023
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Developed promotional programs to attract new patients.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Coordinated execution and improvement of daily dental office practices.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Led and motivated 25+ employees through supervision, training and coaching on duties and daily operational activities.
  • Managed operations in accordance with budget requirements.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.

Multi-Dental Office Manager

Arena Family Dental- My Dentist
Worcester, MA
02.2020 - 12.2020
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Coordinated execution and improvement of daily dental office practices.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
  • Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Practice Manager

Kids Zone Dental, Dental office
Oxford, MA
04.2019 - 01.2020
  • Managing over 11 employees schedule and payroll approve
  • Managing patients billing, assisting customers with insurance processing, calculating insurance/patient portions, and working with patients with affordable payment plans options on extensive dental treatment
  • Oversee front desk duties daily
  • Responsible for booking dental surgery (hospital set or GA in office) appointments, ensure that patient medical clearance is up to date for procedure
  • Interacted with patients’ parents and calmed pediatric patient
  • Print daily reports in addition to processing online bank deposit
  • Coordinate meetings, conducted performance reviews, and addressed employee concerns
  • Train newly hired receptionist
  • Process insurance claims/ billings and entering EOBS
  • Assure that all patients leave with a great experience and happy with the care and treatment they received
  • Review treatment plan in detail before submitting to insurance
  • Consulted and educated parents on orthodontic procedures and payment contracts
  • Eaglesoft experience.

Practice Manager

Perfect Dental Marlborough
Marlborough, MA
01.2015 - 02.2019
  • Manage dentists & hygienist schedules by confirming patient’s appointments and managing their schedules
  • Prepare and review pre authorizations for insurance approval
  • Review treatment plan in detail and costs associated with each procedure
  • Print daily reports in addition to processing online bank deposit
  • Responsible for employee schedule and easy clock approve
  • Coordinate meetings, conducted performance reviews, and addressed employee concerns
  • Train newly hired office managers and receptionist
  • Process insurance claims
  • Assure that all patients leave with a great experience and happy with the care and treatment they received
  • Motivate office personnel to serve patients.

Front Desk

Eaglesoft, Perfect Dental Marlborough
Marlborough, MA
07.2014 - 01.2015
  • Greet Patients
  • Arrange patient charts for next day
  • Maintain a professional reception area
  • Fill in cancelations and no show
  • Called patients to confirm and schedule appointments
  • Inform patients of financial treatment plan options
  • Processes and reconcile payment, insurance payments and verified insurance benefits
  • Collect and receipt payments from patients at time of treatment.

Receptionist

Countryside Auto Sales
Framingham, MA
12.2013 - 06.2014
  • Greet and welcome all customers entering the dealership
  • Ensure each customer has a positive, pleasant experience aimed at ensuring his or her return and business
  • Receive and process payments by cash, check and credit cards
  • Respond to customer inquiries related to store policies, procedures, promotions etc
  • Answer all service/ sales department incoming phone calls.

Crew Member

Dunkin’ Donuts
Marlborough, MA
01.2012 - 01.2013
  • Acknowledge the presence of customers when they show up, and attend to them politely
  • Learn and understand the Guest Satisfaction Survey program of the company and apply same to day-to-day tasks
  • Receive payment from customers and issue them with receipts
  • Monitor and also adjust the products being sold by the company in line with the standards established by the company
  • Listen and respond to all requests and needs of clients.

Skills

  • Patient care
  • Employee training
  • Policies and procedures
  • Patient relations
  • Staff supervision
  • Performance metrics
  • Schedule management

References

References References are available on request.

Languages

  • English
  • Portugues
  • Spanish

    • Timeline

    Multi-Office Manager

    Arena Family Dental- My Dentist
    03.2023 - Current

    Dental Regional Manager

    Perfect dental management
    01.2021 - 02.2023

    Multi-Dental Office Manager

    Arena Family Dental- My Dentist
    02.2020 - 12.2020

    Practice Manager

    Kids Zone Dental, Dental office
    04.2019 - 01.2020

    Practice Manager

    Perfect Dental Marlborough
    01.2015 - 02.2019

    Front Desk

    Eaglesoft, Perfect Dental Marlborough
    07.2014 - 01.2015

    Receptionist

    Countryside Auto Sales
    12.2013 - 06.2014

    Crew Member

    Dunkin’ Donuts
    01.2012 - 01.2013

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