Larita Thompson
Middletown
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Knowledgeable and dedicated customer service professional with extensive experience in data entry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Customer Care Representative
Concentrix - United Healthcare
Middletown Pa
08.2025 - 03.2026
- Resolved customer inquiries via phone, email, and chat to ensure timely support.
- Utilized CRM software to document interactions and track issue resolution progress.
- Collaborated with team members to streamline processes for improved customer satisfaction.
- Maintained knowledge of healthcare policies and procedures to provide accurate information.
- Provided customer care by following HIPAA.
- Solved claims, reimbursement and grievances for medicare members,
- Achieved consistent positive feedback from customers regarding service quality and responsiveness.
Enrollment Specialist
Concentrix - Pearsons
Middletown, PA
03.2022 - 08.2022
- Assisted students in navigating enrollment processes and addressing inquiries.
- Managed application documentation to ensure compliance with institutional guidelines.
- Coordinated communication between prospective students and academic departments.
- Utilized customer relationship management (CRM) software to track enrollment progress.
- Provided administrative support during orientation and registration activities.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
House Cleaner
Self Owned
Highspire, PA
03.2006 - 05.2020
- Managed comprehensive cleaning schedules for residential properties, ensuring timely and thorough completion of tasks.
- Developed specialized cleaning techniques to maintain high standards of cleanliness and customer satisfaction.
- Implemented inventory management systems for cleaning supplies, reducing waste and optimizing resource allocation.
- Maintained strong client relationships through consistent communication and personalized service adjustments.
- Yard work when needed
- Provided transportation if needed.
- I was always a friend to whomever I was cleaning for so conversation was always a must.
House Cleaner
Geesaman Cleaning
Middletown, PA
08.2000 - 09.2006
- Adapted cleaning processes based on client feedback, improving service delivery and customer satisfaction rates.
- Streamlined workflow by organizing tools and equipment, leading to increased productivity during cleaning sessions.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
Assembler
Tri-Act
Harrisburg, PA
10.1994 - 07.2000
- Assembled components according to specifications, ensuring quality and adherence to safety standards.
- Operated tools and machinery efficiently, contributing to streamlined production processes.
- Conducted regular inspections of assembled products, maintaining high-quality control standards.
- Mentored junior assemblers, promoting skill development and teamwork within the department.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Education
High School Diploma -
Steelton-Highspire
Steelton, PaSkills
- Customer service
- Data entry
- Call center experience
- Payment processing
- Relationship building
- First call resolution
- Appointment scheduling
- Documentation and reporting
- CRM software
- Time management
- Empathy and patience
- Email communication
Timeline
Customer Care Representative
Concentrix - United Healthcare
08.2025 - 03.2026
Enrollment Specialist
Concentrix - Pearsons
03.2022 - 08.2022
House Cleaner
Self Owned
03.2006 - 05.2020
House Cleaner
Geesaman Cleaning
08.2000 - 09.2006
Assembler
Tri-Act
10.1994 - 07.2000
High School Diploma -
Steelton-Highspire