Larita Wilkins
Casa Grande,AZ
Summary
Self-motivated Data Analyst offering several years of leadership experience across various industries. Methodical with significant experience in data mining and statistical analysis. Excellent problem-solver with history automating processes and driving operational enhancements.
Overview
14
14
years of professional experience
Work History
Sr. Provider Data Analyst
United Health Care
Phoenix, AZ
09.2021 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Researched complex issues related to provider eligibility verification, credentialing, contracts.
- Analyzed provider data for discrepancies and errors.
- Reviewed provider data to ensure accuracy and completeness of information.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Worked with internal teams to understand business needs and changing strategies.
Business Owner
M&R Cleaning Company
Phoenix, AZ
11.2018 - Current
- Developed business plan to secure financial backing from investors.
- Identified and recruited staff members, including managers and sales personnel.
- Negotiated contracts with vendors for supplies and services.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Resolved conflicts between employees or customers in a timely manner.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
Research Contract Loader
United Health Care
Phoenix, AZ
11.2018 - 09.2021
- Conducted research on public policy issues to prepare reports and presentations for the Policy Research Committee.
- Reviewed existing literature related to policy research initiatives, identified gaps in knowledge and proposed new research projects.
- Participated in policy research committee meetings, providing expert input and feedback.
Benefit and Claims Support Analyst
Optum Health Care
Eden Prairie, MN
02.2011 - 11.2018
- Provided technical support to clients via telephone and email, resolving complex issues.
- Developed scripts for automating repetitive tasks with an emphasis on efficiency and accuracy.
- Investigated root cause of various technical issues by conducting research using available resources such as manuals or websites.
- Spearheaded and educated the lighthouse prototype to created projects to stimulate Net Promoter Score (NPS).
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Delivered presentations at internal meetings outlining progress made towards achieving service level objectives.
Skills
- HIPAA Compliance
- Business performance analysis
- Report Preparation
- Reporting Tools
- Process Improvement
- Project Management
- Gap analysis
- Microsoft Access
- Employee Training
- Customer Service
- Staff Management
- Coaching and Mentoring
- Staff hiring
- Policies and Procedures Development
- Team Collaboration and Leadership
- Business Development
- Employee Development
- Quality Assurance
Timeline
Sr. Provider Data Analyst
United Health Care
09.2021 - Current
Business Owner
M&R Cleaning Company
11.2018 - Current
Research Contract Loader
United Health Care
11.2018 - 09.2021
Benefit and Claims Support Analyst
Optum Health Care
02.2011 - 11.2018