Laritza Brizo
Portland,OR
Summary
Proven track record in optimizing delivery routes and enhancing customer satisfaction at LY Express LLC, showcasing expertise in transportation management systems and exceptional stress tolerance. Skilled in resolving complex issues, ensuring compliance with safety standards, and building lasting customer relationships. Demonstrated ability to lead and make critical decisions under pressure, significantly improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Truck Dispatcher
LY Express LLC
06.2024 - Current
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated dispatching of 3 drivers to accomplish daily delivery requirements.
- Worked closely with customers to effectively resolve issues and complaints.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled deliveries and pickups according to customer needs.
Sales Asociates
Boutique
09.2019 - 09.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
Concorde College
Portland, ORMedicine (Pre-Medicine)
Faculty of Medicine
Santiago De Cuba Bachelor Degree -
Julio Santiago Díaz Gonzales
Santiago De Cuba 07.2013
Skills
- Transportation management systems
- Stress Tolerance
- Advanced problem solving
- Documentation Management
- Documentation and paperwork
- Critical Decision-Making
- Oral and written communications
Accomplishments
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
- Resolved product issue through consumer testing.
Languages
Español
Native or Bilingual
Inglés
Professional Working
Timeline
Truck Dispatcher
LY Express LLC
06.2024 - Current
Sales Asociates
Boutique
09.2019 - 09.2022
Concorde College
Medicine (Pre-Medicine)
Faculty of Medicine
Bachelor Degree -
Julio Santiago Díaz Gonzales
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