Laritza Lorenzo
Riverview,FL
Summary
- Bilingual Insurance Account Representative skillful in advising current and potential clients on insurance coverage plans. Expert at offering personalized, courteous service and follow-up support resulting in valuable relationship with customers. Successful at collaborating with team members on a daily basis and at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
State Farm Insurance Account Representative
Maria Maranda
03.2023 - Current
- Supported customer satisfaction through prompt, accurate, and friendly follow communication.
- Assisted current customers with policy reviews and changes, coverages, account updates, and billing clarifications.
- Helped new customers and leads with auto and homeowner quotes, state-to-state transfers, and reviewing eligibility and availabilities.
- Worked with team to collaboratively reach targets, set and achieve company defined retention and sales goals.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Spanish Teacher
Paramus Board Of Education
09.2008 - 06.2021
- Presented complex ideas and concepts using different formats and strategies.
- Met 90-95% of short and long-term goals.
- Collaborated with team members implementing department goals.
- Met CE expectations and state requirements.
Education
0215- FL Health & Life
01.2024
-
0220- FL General Lines
Bachelor of Arts - Spanish Teacher Education
Kean University
Union, NJ05.2018
Skills
- Bilingual (Spanish/ English)
- Customer Service and Assistance
- Consultative Sales Approach
- Customer Referrals
- Account Retention Consultant
- Customer Relations
- Self-Motivated
- Strong work ethic
Timeline
State Farm Insurance Account Representative
Maria Maranda
03.2023 - Current
Spanish Teacher
Paramus Board Of Education
09.2008 - 06.2021
0215- FL Health & Life
-
0220- FL General Lines
Bachelor of Arts - Spanish Teacher Education
Kean University
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