LaRiya Johnson
Customer Service Representative
Bryan,TX
Summary
To obtain employment with an agency in which can extend occupational goals with. To have the opportunity that may be able to share leadership, and employee qualities as well as be a team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Communication Specialist position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Provider
Girling Home Health
01.2023 - Current
- Supported assigned patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Assistance with medication consumption, appointments and home health needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Offering physical, spiritual and emotional support to patients and their families so they may make most of every moment.
HSR II
Kelsey Seybold Clinic
09.2021 - 06.2023
- In call center and WFH setting, “Contact Center” in Appointments Department where main goal is scheduling patient’s appointments to provide best patient experience and to improve quality and value of healthcare delivered in communities
- To provide patients with comprehensive medical care through preeminent, multi-specialty group practice
- To provide staff with exceptional opportunities for personal and professional growth
- Assisting needs by all but not limited to updating and protecting patient profiles, promoting self-aid, canceling appointments, scheduling appointments and rescheduling appointments
- Providing full and accurate account, company, clinic and dept
- Information
- Adding new patients into system, using their personal information, insurance and communication preferences
- Advising them of patient instructions for each appointment and also appointment details
- Having to assist emergency and crisis situations, having to know to get patient over to properly but, yet also having ability to keep patient calm while gathering crucial information to provide on staff nursing team.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Correctional Officer III
TDCJ
06.2020 - 04.2021
- To provide public safety, promote positive change in offender behavior, reintegrate offenders into society, and assist victims of crime
- Processing offenders during intake and releasing, supporting during transportation, round clock security scans, property intake, confiscation and output
- Security and equipment logging.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
Teacher/Float/Bus driver
Kindercare
06.2017 - 04.2021
- Building confidence for life by providing high-quality early childhood education for families of all backgrounds and means
- Provided assistance to primary classroom teacher with daily activities for assigned toddlers
- Preparing snacks, meal, designs craft projects and other creative activities for children to complete
- Supported student physical, mental, and social development using classroom games and activities
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement
- Planned and implemented integrated lessons to meet national standards
Debt Collector/Payment Processor
Alltran Financial
09.2018 - 01.2020
- Team of caring people who passionately believe there's better way to help people resolve financial challenges
- Dedicated to finding solutions that benefit individuals, families, business partners, and communities in which live
- Primarily collected customers' payments on past due bills
- Documented and updated customers' payment history
- Organize list according to severity of delinquency
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
Care Provider
THH
06.2017 - 01.2020
- Supported assigned patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Ran errands for patients, did shopping, and picked up other necessities.
Customer Service Representative
ADECCO Temp agency
11.2016 - 04.2017
- Responding to investor enquiries by telephone, email, and other written correspondence in timely manner
- Following agreed procedures to update investor details on register, including change of address, name, bank account and any other changes required.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Walmart
06.2015 - 08.2016
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Front Desk Receptionist/Data Entry
Boys & Girls Clubs of America
05.2012 - 12.2015
- CSR enable all young people, especially those who need us most, to realize their full potential as responsible, productive and caring citizens
- Membership processing Concession
- Data logging
- Money handling
- Bookkeeping Hospitality management
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hammond Oliver School of Human Science
Bryan, TX05.2017
High School Diploma -
James E. Rudder High School
Bryan, TX05.2017
Skills
- Report Observations
- Management of Personnel Resources
- Personal Hygiene Assistance
- Logging Information
- Systems Evaluation
- Healthcare Education
- Compassionate Client Care
- Executive Management Support
- Adobe Systems Adobe Photoshop
- Process Transactions
- Managing Multiple Tasks
- Cash Register Operations
- Participant Screening
- Document and Records Management
- Business Correspondence
- Creative Solutions
- Revenue Generation
- Team-Building Exercises
- Customer Service
- Customer Service and Assistance
- Issue and Complaint Resolution
- Software Release and Rollout
- Issue Research
- Access Management Software
- Inventory Procedure Documentation
- Clerical Support
- Transcribing Information
- Patient Admission
- Information Backup
- Office Supplies and Inventory
- Data Input
- Internal Communications
- Source Documentation
- Data Collection
- Spreadsheet Management
- Critical Thinking
- Manage Programs
- Human Resource Laws
- Maintenance Requirements
- Strong Problem Solver
- Records Preparation
Certification
- First Aid/CPR Certified/AED 07/2023-07/2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Home Health Provider
Girling Home Health
01.2023 - Current
HSR II
Kelsey Seybold Clinic
09.2021 - 06.2023
Correctional Officer III
TDCJ
06.2020 - 04.2021
Debt Collector/Payment Processor
Alltran Financial
09.2018 - 01.2020
Teacher/Float/Bus driver
Kindercare
06.2017 - 04.2021
Care Provider
THH
06.2017 - 01.2020
Customer Service Representative
ADECCO Temp agency
11.2016 - 04.2017
Sales Associate
Walmart
06.2015 - 08.2016
Front Desk Receptionist/Data Entry
Boys & Girls Clubs of America
05.2012 - 12.2015
High School Diploma -
Hammond Oliver School of Human Science
High School Diploma -
James E. Rudder High School
Similar Profiles
Naomi CisnerosNaomi Cisneros
Certified Nursing Assistant at Girling Home Health CareCertified Nursing Assistant at Girling Home Health Care
Angelia HumbleAngelia Humble
Caregiver at Girling Home HealthCaregiver at Girling Home Health
April HowardApril Howard
Home Health Care Provider at Girling Home Health CareHome Health Care Provider at Girling Home Health Care
Debbie DiazDebbie Diaz
Provider at Girling Home HealthProvider at Girling Home Health
Siddharth SomalarajuSiddharth Somalaraju
Teen Attorney at Teen CourtTeen Attorney at Teen Court