Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lariyah Hewitt

Columbus,GA

Summary

Certified sales development rep with over 3 years of experience in communication and interpersonal skills. Received a 95%+ customer satisfaction rate every year, which helped attract new business, boost retention, and increase sales among the existing customer base. From establishing dynamic relationships by building rapport, I realized my personality would be perfect for sales, so I took an intensive online course in technology sales development. Currently looking to get started as a business development rep to apply the fundamental skills I have spent the last few months learning and practicing. I am confident that I will be a real asset to your sales development team because I understand that you will face rejection, but I am resilient and see setbacks as an opportunity to learn and improve. So, I am persistent enough to take the initiative and follow up on leads.

Overview

4
4
years of professional experience

Work History

Sales Development Student

Course Careers
Remote, Georgia
02.2023 - Current
  • Read three books: How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.
  • Learned everything about principles of sales development to prepare for sales development position.
  • Learned things such as Sales Terminology, Recruiting, Org Structure, Digital Marketing, Market Research, New Business Development, Ideal Customer Profile, Buyer Persona, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Search, Outreach.io, Social Media Marketing, HubSpot, Customer Relationship Management (CRM), SalesLoft, HubSpot, ZoomInfo, Data Analysis, Apollo.io Etc.
  • Conducted market research to identify potential opportunities and understand customer needs.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth by up to 50%.

Customer Service Representative

UnitedHealth Group
Remote, GA
08.2022 - Current
  • Started taking 50-100 outbound calls to prospects and new clients while under new business development, which increased customer retention by 35%.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Team Leader

Chick-fil-A
Greensboro, GA
07.2021 - 11.2021
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service, which reduced churn rates by 55%.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Assistant Manager

Chick-fil-A
Opelika, AL
02.2020 - 07.2021
  • Managed and monitored team’s performance during peak hours, which improved speed of service and accuracy scores by (80% to 95%) making customers happy and putting restaurant in position to send team members home earlier, cutting back on labor costs by 2,000/month.
  • Handled food sales operation and sales management by training, motivating and implementing cohesive sales strategies for business revenue, keeping my location first place in sales in the state of Alabama.

Fast Food Team

Chick-fil-A
Columbus, GA
04.2019 - 11.2019
  • Used sales questioning techniques to help direct customers to perfect food choice and upsold customers on drinks and desserts by strategically delivering detailed and seductive descriptions, which increased direct sales by 45%.
  • Took over 1,000+ orders daily, which helped improve my time management skills and ability to handle stress.

Education

Certification - Technology Sales Development

Licenses & Certifications
Remote
02.2023

High School Diploma -

Escambia Virtual Academy
Remote
12.2020

Skills

  • Prospecting, Cold Calling, Market Research, Data Analysis, Digital Marketing, Recruiting,
  • Direct Sales, New Business Development, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn
  • Outreachio, Cadence, Salesforcecom, HubSpot, Social Media Marketing,
  • Customer Relationship Management (CRM), SalesLoft, ZoomInfo, Apolloio

Accomplishments

  • Rewarded for being a top performer at UnitedHealth Group, by going above and beyond their expectations.
  • Recognized for outstanding service to customers and dedication to fellow employees and promoted in less than six months to assistant manager.
  • Rewarded in high school for demonstrating above average skills in the written, verbal, and oral forms of the Spanish language.


Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Development Student

Course Careers
02.2023 - Current

Customer Service Representative

UnitedHealth Group
08.2022 - Current

Team Leader

Chick-fil-A
07.2021 - 11.2021

Assistant Manager

Chick-fil-A
02.2020 - 07.2021

Fast Food Team

Chick-fil-A
04.2019 - 11.2019

Certification - Technology Sales Development

Licenses & Certifications

High School Diploma -

Escambia Virtual Academy
Lariyah Hewitt