Lariza J Da Fonte
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
ManpowerGroup
01.2023 - 07.2023
- Handled customer 60 inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Stock Filler
New York Times Co
12.2019 - 06.2022
- Removed samples for testing by quality assurance personnel.
- Assembled products according to changing daily work orders and specific customer needs.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Hostess
SSP America -The Food Experts
04.2015 - 11.2016
- Managed seating chart and monitored activity in the restaurant to keep a minimum of 40% constant and efficient dining flow during low activity at the airport.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on the waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Checked in with servers to confirm preparedness before seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
Guest Service Agent
Barclays Center Arena
07.2014 - 11.2015
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Secretary to the Dir. (HRS-Human Resources System)
New York Department Of Education
02.2006 - 10.2010
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created agenda, meetings notes and other documents to enhance collaborative process
- Receive and routed incoming calls and correspondence to promote timely communications.
Clerk
Temp-Force
11.1999 - 10.2010
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
Education
Master of Science - Advertising Design And Brand Communication
Escuela Superior De Diseno De Barcelona
Barcelona, Spain11.2021
Bachelor of Science - Public Relations
University of Panama
Panama, Panama City09.1996
High School Diploma -
Instituto Justo Arosemena
Panama, Panama City 12.1986
Skills
- Typing Proficiency
- System Implementation
- Schedule Mastery
- Stockroom Procedures
- Travel Planning
- Microsoft Word
- Coordination
- Clerical Support
- Receiving Support
- Microsoft Excel
- Store Maintenance
- Computer Proficiency
- Quality Assurance Controls
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Service Representative
ManpowerGroup
01.2023 - 07.2023
Stock Filler
New York Times Co
12.2019 - 06.2022
Restaurant Hostess
SSP America -The Food Experts
04.2015 - 11.2016
Guest Service Agent
Barclays Center Arena
07.2014 - 11.2015
Secretary to the Dir. (HRS-Human Resources System)
New York Department Of Education
02.2006 - 10.2010
Clerk
Temp-Force
11.1999 - 10.2010
Master of Science - Advertising Design And Brand Communication
Escuela Superior De Diseno De Barcelona
Bachelor of Science - Public Relations
University of Panama
High School Diploma -
Instituto Justo Arosemena
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