Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larizza Guerrero

Alameda,CA

Summary

High-functioning Associate Director with successful background in Rare Disease Biotech/Pharma. Passionate and versatile patient advocate with over 14 years experience particularly skilled in multi-tasking, creating strong working relationships and providing excellent customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture with the ability to work cross functionally in a fast-paced environment to overcome unique challenges through pro-active planning and problem-solving.

Overview

8
8
years of professional experience

Work History

Patient Services Associate Director, US and Mexico

Ultragenyx Pharmaceuticals
Brisbane, CA
11.2019 - Current
  • Collaborate with Director and Co-Patient Services Associate Directors to established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Provided leadership and management to team of up to ten direct reports for US and Mexico Teams.
  • Ensure Ultragenyx Patient Support program business rules are followed.
  • Support employees to determine individual development and growth opportunities
  • 2022, compliantly launched UltraCare Mexico Patient Services to ensure positive patient journey by educating patients and caregivers to understand and navigate fragmented Healthcare System in Mexico in order to access therapy.
  • Compliantly collaborate with LATAM Patient Advocacy team on patients/care partners engagements.
  • Provided direct access support between consented patients and relevant stakeholders in US and Mexico.
  • Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
  • Traveled with employees to assist with evaluation and implementation of patient access opportunities within their specific regions.
  • Positioned as manager and UCG during transition period to new company.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • As needed, attend Commercial sales meetings, conferences, and regional events, in US and Latin America.

Senior Patient Engagement Manager

Ultragenyx Pharmaceuticals
Brisbane, CA
08.2018 - 11.2019
  • Served as Back-up to Associate Director, while Managing over 100+ patients in multiple territories
  • Assigned to be Lead for continued development and advancement of PRM system for Patients Services
  • Led User Acceptance Testing (UAT) and continue to successfully collaborate with IT, Developers, Management Team, and Peers to ensure PRM works efficiently for team, in turn provided better service to patients.
  • Accomplished multiple tasks within established timeframes.
  • Compliantly ensure positive patient journey through collaborations with all Ultragenyx stakeholders
  • Provided personalized issue resolution, including hurdles with access and affordability with patients/caregivers
  • Direct access support between consented patients and all relevant stakeholders.
  • Onboard and welcome new patients to Ultracare Patient Services.
  • Manage patient status changes with Ultracare Patient Services and follow-up with patients/caregivers, prescribers' offices, and pharmacies.
  • Control workflow of information and communications with consented patients
  • Work on designated projects that are within scope of services for Patient Services as assigned and/or consistent with developmental plans and strengths
  • Follow Ultragenyx policy on handling protected health information (PHI) obtained through pharmacies, prescribers offices, and interactions with patients/caregivers.
  • 20-30% domestic travel to regional sites across mid-west and east coast.

Patient Engagement Manager

Ultragenyx Pharmaceutical
Brisbane, CA
01.2018 - 08.2018
  • Assisted with development of Standard Operating Procedure (SOP) and Process Flow for upcoming launch of new drug
  • Assigned as Patient Manager for multiple regions, transitioned patients from clinical trial to commercial therapy
  • Successfully initiated and collaborated to ensure efficiency of team to provide better service to patients
  • Provided training and support to inter-departmental associates.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.

Lysosomal Disorders Case Manager

CareMetx, LLC
Oakland, CA
10.2016 - 11.2017
  • Assigned to be Lead Case Manager for newly launched CLN2 program
  • Case Manager of 60+ patients, diagnosed with MPS IVA or MPS VI, in multiple regions in United States and Puerto Rico
  • Successfully obtained alternative coverage for un-insured or under-insured patients
  • Successfully collaborated with families, account team and providers to start and maintain patients on therapy
  • Assessed and provided referrals to appropriate Independent Foundations
  • Provided training and support to inter-departmental associates.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools

Lysosomal Disorders Senior Reimbursement Consultant

Amerisource Bergen
San Bruno, CA
02.2016 - 10.2016
  • Maintained status update on patients for proper case management
  • Confirmed coverage and worked with private payors, commercial payors, Medicaid, and Medicare for reimbursement
  • Served as liaison between patients, physicians, and insurance companies to ensure patients successfully began therapy.

Duchenne Muscular Dystrophy (DMD) Senior Reimbursement Consultant

Amerisource Bergen
San Bruno, CA
09.2015 - 02.2016
  • One of two people initially chosen to launch diagnostic program for DMD
  • Created and maintained various databases to register patient profiles and enrollment patient in diagnostic process
  • Assisted in creation and implementation of Pega System for launch program
  • Worked diligently with management, clinics, IT, and labs to ensure that anyone suspected of having DMD was accurately diagnosed
  • Assisted in creation and development of new software platform
  • Used Visio to create flowcharts for training materials and SOPs and collaborated with team in creating program documents.

Education

Some College (No Degree) - Criminal Justice

Salem State University
Salem, MA

Skills

  • Bilingual capacity with ability to provide services in English and Spanish
  • Manage and prioritize daily work effectively
  • Able to communicate professionally, concisely, and effectively with internal and external customers
  • Ability to assist and adapt quickly to various team and regional needs to communicate with both English and non-English speaking patients and families
  • Ability to independently and effectively resolves complex accounts with minimal supervision
  • Effectively utilize various means for collections of information including but not limited to phone, fax, mail, and online methods Knowledge of various computer software systems in Windows, such as, MS Word, MS Excel, Power Point, Visio, and MS Access

Timeline

Patient Services Associate Director, US and Mexico

Ultragenyx Pharmaceuticals
11.2019 - Current

Senior Patient Engagement Manager

Ultragenyx Pharmaceuticals
08.2018 - 11.2019

Patient Engagement Manager

Ultragenyx Pharmaceutical
01.2018 - 08.2018

Lysosomal Disorders Case Manager

CareMetx, LLC
10.2016 - 11.2017

Lysosomal Disorders Senior Reimbursement Consultant

Amerisource Bergen
02.2016 - 10.2016

Duchenne Muscular Dystrophy (DMD) Senior Reimbursement Consultant

Amerisource Bergen
09.2015 - 02.2016

Some College (No Degree) - Criminal Justice

Salem State University

Similar Profiles

CREATE PROFILE
Larizza Guerrero