Summary
Overview
Work History
Education
Skills
Timeline
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Lark Tucker

Winchester,KY

Summary

High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.

Overview

5
5
years of professional experience

Work History

Cashier Supervisor

Fred Meyer Stores
Covington, WA
01.2019 - Current
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Cash Supervisor and Home Department Lead

HOBBY LOBBY Retail Stores
Issaquah, WA
01.2017 - 10.2018
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Supported Job title with special projects and additional job duties.

Education

Tidewater Community College
Virginia Beach, VA
08.2002

Skills

  • Delegation and Supervision
  • Time Management
  • Effective Working Relationships
  • Staff Training
  • Customer Preferences
  • Customer Loyalty
  • Verbal and Written Communication
  • Front-End Support
  • Till Counting
  • Store Opening and Closing
  • Cash Handling and Reconciliation
  • Handling Complaints and Inquiries
  • Retail Operations
  • Payment Processing
  • Health and Safety Procedures
  • Customer Service
  • Policy Enforcement
  • Positive Reinforcement
  • Accurate Recordkeeping
  • Customer Transactions
  • Cash Counting
  • POS Terminal Operations

Timeline

Cashier Supervisor

Fred Meyer Stores
01.2019 - Current

Cash Supervisor and Home Department Lead

HOBBY LOBBY Retail Stores
01.2017 - 10.2018

Tidewater Community College

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Lark Tucker