Summary
Overview
Work History
Education
Skills
Timeline
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Larkin Davis

Harvest,AL

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Manager, Customer Operations

Old Navy
02.2022 - Current
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed staff of up to 25 associates.

Assistant General Manager, Merchandising

Old Navy
04.2021 - 02.2022
  • Handled cash accurately and prepared deposits.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Motivated, trained and disciplined employees to maximize performance.
  • Mentored and motivated team members to achieve challenging business goals.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Educated employees on new merchandise during seasonal workshops.
  • Managed staff of up to 30 associates.
  • Resolved problems promptly to elevate customer approval.

Assistant Manager, Customer Operations

Old Navy
01.2017 - 04.2021
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Managed staff of up to 40 associates.

Brand Associate

Old Navy
06.2015 - 01.2017
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.
  • Achieved daily sales goal by cross selling and promoting additional products and services.
  • Drove sales and service using suggestive selling techniques and observing non-verbal cues.
  • Executed signage and markdown processes to meet productivity and pricing standards.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Frequently achieved highest performance in driving customer loyalty programs.

Education

High School Diploma -

Sparkman High School
Harvest, AL
05.2010

Skills

  • Regulatory Requirements
  • Corrective Actions
  • Employee Performance Evaluations
  • Team Meetings
  • Workflow Schedules
  • Customer Loyalty
  • Assignment Delegation
  • Cash Register Operations
  • Collaborative Environments
  • Office Operations

Timeline

Assistant Manager, Customer Operations

Old Navy
02.2022 - Current

Assistant General Manager, Merchandising

Old Navy
04.2021 - 02.2022

Assistant Manager, Customer Operations

Old Navy
01.2017 - 04.2021

Brand Associate

Old Navy
06.2015 - 01.2017

High School Diploma -

Sparkman High School

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Larkin Davis