Summary
Overview
Work History
Education
Skills
Timeline
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Larmisha Hutchens

Riverdale,GA

Summary

Experienced with strategic planning, analytical problem-solving, and client relationship management. Utilizes these skills to drive meaningful project outcomes and support organizational goals. Track record of enhancing operational efficiency through insightful and client-focused consulting.

Overview

14
14
years of professional experience

Work History

Staff Consultant

Ro Health
07.2025 - Current
  • Facilitated seamless communication between team members and clients, ensuring all parties stayed fully informed throughout project lifecycles.
  • Developed strong client relationships, resulting in repeat business and long-term partnerships.
  • Assisted in training new staff members, ensuring a seamless onboarding experience and quick integration into the team.
  • Mentored junior consultants by providing guidance during challenging situations; shared best practices to foster continuous learning across teams.

Regional Recruiter

Lazer Logistics
07.2020 - 07.2024
  • Job Analysis & Planning: Define open roles, required skills, and ideal candidate profiles.
  • Sourcing & Candidate Attraction: Utilize various channels (online job boards, industry events) to reach qualified candidates.
  • Candidate Screening & Selection: Review resumes, conduct interviews, and assess skills and cultural fit.
  • Offer & Negotiation: Present a competitive offer package and negotiate terms with the top candidate.
  • Onboarding: Welcome new hires, integrate them into the team, and provide necessary training.
  • High Volume Recruitment: Processing and scheduling qualified candidates to onsite interviews within 24 to 48hrs for Driving Test and Drug Screening.
  • Industrial roles: CDL, Non CDL, warehouse roles.
  • Monthly KPIs: Retention Rates, Customer Satisfaction, Cost of Acquisition, Churn Rate

Customer Service Representative

UnitedHealth Group
01.2018 - 01.2020
  • Enhanced coding accuracy by conducting thorough medical record reviews and applying appropriate diagnostic codes.
  • Assisted providers with navigating complex medical scenarios requiring specialized codes or modifiers, ensuring compliant billing practices were followed at all times.
  • Streamlined workflow within the coding department, implementing efficient processes for handling high-volume tasks.
  • Helped establish consistent coding practices across multiple departments by developing comprehensive policies and procedures manuals.
  • Hands-on experience leveraging MS Teams, Slack, or other platform to manage shared information

Customer Service Representative

Healthport
01.2012 - 07.2018
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis.
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.

Education

Psychology -

University of Phoenix
Sandy Springs, GA
07.2024

Skills

  • Customer service
  • Communication skills
  • Leadership
  • Microsoft excel
  • Microsoft word
  • Onboarding
  • Sourcing
  • Time management
  • Applicant Tracking Systems
  • Partnership Development

Timeline

Staff Consultant

Ro Health
07.2025 - Current

Regional Recruiter

Lazer Logistics
07.2020 - 07.2024

Customer Service Representative

UnitedHealth Group
01.2018 - 01.2020

Customer Service Representative

Healthport
01.2012 - 07.2018

Psychology -

University of Phoenix

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