Larnell Gunby
Philadelphia,PA
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
6
6
years of professional experience
Work History
Paragon Home Care
Home Health Aid Care Giver
Philadelphia, PA
05.2020 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Entered and updated data accurately in various database systems.
- Verified data integrity through detailed audits and cross-referencing.
- Collaborated with team members to streamline data processing workflows.
- Developed and maintained organized filing systems for easy retrieval of information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved data accuracy by meticulously reviewing and updating customer information.
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Conducted detailed analysis of customer feedback to identify patterns and areas for improvement in product development.
Education
High School Diploma -
PA VVirtual Charter School
King Of Prussia, PA06-2020
Skills
- Teamwork and collaboration
- Customer service
- Computer skills
- Problem-solving
- Data entry
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Fast typing speed
- Time management
- Accuracy and attention to detail
- Help desk support
- Call center experience
- CRM software
- Technical troubleshooting
independent worker
Languages
English
Native or Bilingual
Timeline
Paragon Home Care
Home Health Aid Care Giver
05.2020 - 11.2025
High School Diploma -
PA VVirtual Charter School