Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Larnese Lachance

Summary

Experienced professional with a proven track record of providing feedback to educators and collaborating with administrators to develop assessment policies. Proficient in data analysis and troubleshooting, adept at quickly adapting to changing technologies. Strong communication and interpersonal skills, focused on maintaining high-quality service standards. Highly experienced, organized, and detail-oriented individual with excellent organizational, communication, and multitasking abilities. Demonstrated ability to work independently and collaboratively in a fast-paced environment to exceed expectations, with experience in records management and customer service. Frequently praised as hard-working by peers, can be relied upon to help your team achieve its goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

SCHOOL ASSESSMENT SPECIALIST

CONCENTRIX
12.2021 - 01.2023
  • Provided feedback on assessments results to educators and other stakeholders.
  • Collaborated with school administrators in the development of district-wide assessment policies.
  • Maintained student records, including special education reports, confidential records, records of services provided and behavioral data.
  • Attended workshops, seminars, and professional meetings to remain informed of new developments in school psychology.
  • Created detailed documentation for all troubleshooting procedures performed.
  • Directed troubleshooting efforts to diagnose issues impacting process performance.
  • Conducted system analysis and troubleshooting for identified errors.
  • Assisted in troubleshooting problems encountered during testing operations.
  • Adapted quickly to changing technologies, policies, procedures, and processes related to call center operations.
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Met performance goals and call center metrics in fast-paced performance setting.
  • Performed administrative tasks such as filing, typing, copying and data entry.
  • Demonstrated excellent typing skills with a speed of 55 words per minute.
  • Utilized CRM software store customer information and track sales progress.
  • Demonstrated proficiency using computer software programs such as Microsoft Office Suite, Salesforce CRM system.
  • Implemented data entry best practices, reducing errors in invoicing and payment processing.
  • Reduced errors in financial transactions, ensuring accurate reporting and data entry.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Managed day-to-day development issues.

CHILDCARE WORKER/TEACHER

NIGHT OWLS
08.2016 - 09.2021
  • Established positive relationships with parents by providing regular updates on their child's development.
  • Fostered relationships with children and provided a safe, inclusive, and positive environment.
  • Collaborated with other staff members in order to create an effective team environment.
  • Utilized games, toys, and books to develop and improve cognitive skills and physical abilities.
  • Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
  • Demonstrated excellent organizational and communication skills while managing multiple tasks simultaneously.
  • Performed general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.

CERTIFIED NURSING ASSISTANT

BIRCHWOOD NURSING HOME
03.2006 - 05.2016
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Provided quality care to elderly patients in a long-term care facility setting.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
  • Utilized PPE appropriately and followed patient safety and infection control guidelines.
  • Helped maintain a positive environment by providing encouragement and support to residents.
  • Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
  • Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.
  • Assisted with admission and discharge processes to provide continuity of care.
  • Provided information, such as directions, visiting hours, and patient status information to visitors and callers.
  • Collected specimens, such as urine, feces, and sputum.
  • Adjusted oxygen levels to verify patient comfort.
  • Facilitated smooth transitions from hospital to hospice care for patients, minimizing stress on families.

Education

Associate of Applied Science - Business Administration

Fayetteville Technical Community College
Fayetteville, NC
05.2024

Skills

  • Escalations
  • Microsoft Office Suite
  • Marketing strategy
  • Team collaboration
  • Critical thinking
  • Account Management
  • Medical terminology knowledge
  • Interpersonal Skills
  • Professionalism
  • Data Entry
  • Organizational Skills
  • Self Motivation
  • Data Collection
  • Administration and management
  • Coordination and Teamwork
  • Training and mentoring
  • Customer Relations
  • Complex Problem-Solving
  • Certified in CPR/AED/FIRST-AID
  • Multitasking
  • Attention to Detail
  • Decision-Making
  • Creative Thinking
  • Adaptability and Flexibility
  • Time Management
  • CRM software proficiency
  • Data entry
  • Sales strategy development
  • Negotiation
  • Active listening
  • Performance tracking
  • Reliability
  • Customer satisfaction
  • Cash handling
  • Call center customer service
  • Document and records management

Certification


  • Certificate in Business Foundations
  • Certificate in Organizational Leadership
  • Certificate in Leadership and Management
  • Certificate in Small Business Operations
  • Training Introduction to Early Childhood Education
  • CPhT - Certified Pharmacy Technician
  • CNA - Certified Nurse Assistant

Awards

Honor Society 

Honor Roll

Timeline

SCHOOL ASSESSMENT SPECIALIST

CONCENTRIX
12.2021 - 01.2023

CHILDCARE WORKER/TEACHER

NIGHT OWLS
08.2016 - 09.2021

CERTIFIED NURSING ASSISTANT

BIRCHWOOD NURSING HOME
03.2006 - 05.2016

Associate of Applied Science - Business Administration

Fayetteville Technical Community College

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