Larniesha Collins
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Patient Recovery Healthcare Services
02.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Sales Associate Manager
Domino's
05.2021 - 06.2022
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
Sales Associate
LOUISIANA FRIED CHICKEN
01.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
Server/Dietary Aide
Brookdale Senior Living
05.2017 - 10.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Detected disposition of spoiled food and other unusual conditions.
- Monitored food safety and sanitation standards in food service areas.
- Preserved inventory of nutrition-related supplies and equipment.
Technical Support Representative
Sutherland Global Services
01.2017 - 02.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in development of system security protocols.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
Certified Nurse Assistant
CNA
06.2014 - 01.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
High School Diploma -
JERSEY VILLAGE HIGH SCHOOL
06.2014
Skills
- Microsoft Windows and Office
- Issue Troubleshooting
- MS Office Proficiency
- Motivational Leadership
- Sales Team Leadership
- Product Knowledge
- Food Delivery
- Individualized Assessments
- Patient Intakes
- Illness Prevention and Treatment
- Cleaning and Sanitizing
- Heavy Lifting
Certification
November 2021 to November 2024
Certified Nursing Assistant (CNA)
CPR/AED
February 2023 to February 2025
Assessments
Food Safety — Proficient
Languages
English
Native or Bilingual
Timeline
Sales Associate Manager
Domino's
05.2021 - 06.2022
CNA
Patient Recovery Healthcare Services
02.2021 - Current
Sales Associate
LOUISIANA FRIED CHICKEN
01.2020 - 05.2022
Server/Dietary Aide
Brookdale Senior Living
05.2017 - 10.2019
Technical Support Representative
Sutherland Global Services
01.2017 - 02.2018
Certified Nurse Assistant
CNA
06.2014 - 01.2018
High School Diploma -
JERSEY VILLAGE HIGH SCHOOL
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