Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larnissa Owens

Lansing,Illinois

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Store Manager

Rally House
01.2021 - Current
  • Generate sales, develop and direct the sales team to drive sales goal.
  • Provide clear direction and communication among the leadership team to challenge, motivate and drive the team results.
  • Direct all activities required to achieve all store goals, including sales objectives, customer service, employee relations management, payroll and operating expenses.
  • Organize, delegate, prioritize, meet deadlines and follow-up on all activities within store.
  • Attract top talent leveraging networking, social media and other recruiting tools.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Achieves store payroll and total loss budgets.
  • Prepare and conduct store annual inventory counts.

Administrative Assistant

New York And Company
03.2020 - 09.2020
  • Answer high volume calls.
  • Ensure quality service to resolve all customers issues.
  • Coordinated and scheduled the district zoom meetings.
  • Maintained databases to track and record customer data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Store Manager

New York and Company
01.2016 - 03.2020
  • Establish clear goals and expectation.
  • Create meaningful development plans and provide on-going feedback and recognition.
  • Support individuals to grow and succeed through challenging and stretching tasks and assignments.
  • Drive current needs of the business while thinking strategically about long-term possibilities.
  • Attract top talent leveraging networking, social media and other recruiting tools.
  • Analysis product and category performance and makes decisions on how to improve category performance through merchandising and visual representation.
  • Provide schedule to identify when update floor plans and moves will be performed.
  • Execute floor plan with sense of urgency and pay attention to details.

Assistant Manager

New York and Company
01.2013 - 01.2016
  • Customer first including ownership of on-boarding and training
  • Coach and developing sales associates on behaviors that drive results and take action to close KPI gap
  • Conducting fast and accurate markdowns with scan gun
  • Assist sales associates with register
  • Communicate with management to achieve the best solutions through team work and creative problem solving.

Front Desk Receptionist

Metro South Hospital
02.2011 - 01.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.

Part-Time Key Holder

New York and Company
08.2009 - 01.2013
  • Ensuring that registers are properly opened and closed.
  • Confirming the deposits slips, envelops and deposit bags are correctly filled out.
  • Supervising the sales associates to complete tasks and achieve goals in the absence of store manager.
  • Ensuring that daily merchandising flexing process, daily replenishment process, key corporate communication and store cleaning standards are propel excited when open and closing.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Education

Alabama State University
Montgomery, AL

High School Diploma -

Thornwood High School
South Holland, Il
01.2007

Skills

  • Customer Service
  • Communication
  • Time Management
  • Recruiting and Hiring
  • Planning
  • Leadership Development
  • Operations
  • Attention to detail

Timeline

Store Manager

Rally House
01.2021 - Current

Administrative Assistant

New York And Company
03.2020 - 09.2020

Store Manager

New York and Company
01.2016 - 03.2020

Assistant Manager

New York and Company
01.2013 - 01.2016

Front Desk Receptionist

Metro South Hospital
02.2011 - 01.2013

Part-Time Key Holder

New York and Company
08.2009 - 01.2013

Alabama State University

High School Diploma -

Thornwood High School

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Larnissa Owens