LARON CONWAY
Summary
Results-driven Operations Specialist optimizing compliance and enhancing operational efficiency. Skilled in monitoring compliance programs, analyzing key metrics, and delivering reporting to support business operations and risk mitigation. Proven ability to coach teams, implement process improvements, and ensure adherence to legal, state, and local regulatory requirements while enhancing overall performance and efficiency.
Overview
8
8
years of professional experience
Work History
Transportation Analyst
Metrarail
Chicago, IL
01.2025 - Current
- Coordinated transportation schedules to optimize resource allocation and improve service efficiency.
- Monitored real-time operations using dispatch software to ensure timely response to service disruptions.
- Communicated effectively with operations and support adherence to compliance operating rules, labor agreements, and safety regulations.
- Stayed current on policy and regulatory updates, effectively communicating changes to staff to maintain compliance and minimize operational disruption.
Billing Operations Specialist
State Farm
Tempe, AZ
01.2023 - 01.2025
- Collaborated with cross-functional teams and external partners to improve workflows, strengthen service quality, and enhance the overall customer experience.
- Managed policy changes, ensuring compliance with company standards and regulations.
- Assisted in training new team members on systems and operational procedures.
- Enhanced client satisfaction through effective communication and problem-solving techniques.
Operations Manager, Resolution Specialist
American Airlines
06.2018 - 01.2023
- Supported compliance initiatives by ensuring adherence to company policies, legal regulations, and internal procedures.
- Led cross-functional teams to implement operational improvement.
- Developed training programs for staff, improving knowledge retention and service consistency throughout Operations.
- Maintained accurate documentation of customer interactions, resolutions, and follow-ups for reporting and audit purposes, and report compliance with all legal and regulatory requirements.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZAssociate of Arts - Business Administration And Management
Richard J Daley
Chicago, IL2021
Skills
Quality Assurance
Operational Decision Making
Data Analysis & Reporting
Communication Skills
Process Management & Regulatory Compliance Skills
Timeline
Transportation Analyst
Metrarail
01.2025 - Current
Billing Operations Specialist
State Farm
01.2023 - 01.2025
Operations Manager, Resolution Specialist
American Airlines
06.2018 - 01.2023
Bachelor of Science - Communications
Arizona State University
Associate of Arts - Business Administration And Management
Richard J Daley