Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Laron Henderson

Columbus,OH
Laron Henderson

Summary

Highly skilled IT professional with over 18 years of experience in technical support and troubleshooting. Adept at resolving complex issues, training team members, and delivering exceptional customer service. Seeking to leverage technical expertise, certifications, and strong interpersonal skills to contribute to Trinity Health’s mission and support end-user computing needs.

Technology professional with extensive experience in providing strategic technology guidance. Proven track record in enhancing operational efficiencies and driving innovation. Known for effective communication and adaptability in dynamic environments.

Overview

20
years of professional experience
1
Certification

Work History

Verizon Wireless

Tech Expert
05.2014 - 10.2024

Job overview

  • Configured and troubleshot a variety of devices, including smartphones, Jetpacks, and smartwatches, ensuring optimal performance
  • Resolved complex technical issues using troubleshooting guides, Remedy NRB tickets, and online forums
  • Conducted training sessions for 5G/4G LTE Home Internet services, enhancing team technical readiness and customer satisfaction
  • Supported international travelers by providing technical assistance and recommending global travel plans
  • Developed training resources to improve team proficiency in resolving customer issues

Verizon Wireless

Vice Chat Coordinator
03.2012 - 05.2014

Job overview

  • Provided real-time technical support and guidance to customers via chat and email
  • Recommended optimal service plans based on customer needs through discovery-based consultations
  • Actively managed customer inquiries regarding device configurations and service options

Verizon Wireless

Customer Service Representative
03.2011 - 03.2012

Job overview

  • Delivered effective troubleshooting support for various devices, leveraging extensive technical resources
  • Reviewed and optimized service plans to meet customer needs
  • Enhanced customer satisfaction through active listening and problem resolution

Arlington Web Services

Technical Support
09.2004 - 03.2011

Job overview

  • Tested and ensured the reliability of shopping cart and spam software
  • Provided technical support for software installations and trained end-users in layman’s terms
  • Collaborated with programmers to identify and resolve software errors
  • Monitored web servers and system performance, addressing issues promptly

Education

Sinclair Community College

Associate Degree from Business Administration

University Overview

Skills

  • Technical Troubleshooting
  • Technical Training Delivery
  • Exceptional Customer Support
  • Collaborative Teamwork

Certification

  • Google IT Certification, National Center for Urban Solutions, 01/01/24
  • Microsoft Certified Technical Specialist, ITCAP Fayetteville, 01/01/17
  • CompTIA A+ Certification, 01/01/14
  • Microsoft Networking Fundamentals

Timeline

Tech Expert
Verizon Wireless
05.2014 - 10.2024
Vice Chat Coordinator
Verizon Wireless
03.2012 - 05.2014
Customer Service Representative
Verizon Wireless
03.2011 - 03.2012
Technical Support
Arlington Web Services
09.2004 - 03.2011
Sinclair Community College
Associate Degree from Business Administration
Laron Henderson