LaRon Taylor
Lithonia,GA
Summary
Personable and dedicated professional with strong analytical and problem-solving skills. Possesses foundational knowledge in property assessment and claims processing, with expertise in documentation review and customer communication. Committed to delivering accurate and timely resolutions that enhance client satisfaction. Knowledge of industry regulations and best practices that ensures claim compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Property Claims Adjuster
Crawford & Company (Allstate)
03.2023 - 11.2024
- Reduced claim processing time by effectively managing a high volume of daily claims.
- Increased accuracy in claim evaluations by conducting thorough on-site inspections and investigations.
- Enhanced client satisfaction by efficiently settling property claims through accurate assessment and negotiation.
- Remained adaptable to changing circumstances, demonstrating flexibility in adjusting claims handling strategies based on new information or evolving situations.
- Ensured proper payment calculations by accurately interpreting policy coverage details in relation to individual claim circumstances.
- Improved customer service ratings by consistently providing timely responses to inquiries and concerns from policyholders.
- Streamlined communication with clients, maintaining professionalism and empathy throughout the claims process.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Maintained a clean, organized work space that projected professionalism and contributed to efficient workflow processes.
Independent Property Claims Adjuster
The Best Claims Solutions
08.2022 - 02.2023
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
- Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Scoped and photographed properties for defects and damage.
- Used Xactimate to compile estimates for personal property and structure damage.
- Performed 30 field investigations of damaged properties every month.
Independent Auto Claims Adjuster
Crawford & Company (State Farm)
03.2022 - 08.2022
- Provided exceptional customer service during stressful situations, empathizing with clients'' needs while maintaining professionalism.
- Conducted thorough investigations for accurate claim assessments, reducing company losses.
- Enhanced team productivity by sharing best practices and mentoring new adjusters on company procedures.
- Increased customer satisfaction by efficiently managing and resolving auto claims disputes.
- Ensured accurate claim payouts by meticulously reviewing damage reports and repair estimates.
- Collaborated with repair shops to negotiate repair costs, ensuring fair pricing for all parties involved.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Assessed complex claims and accurately determined value of damages.
- Continuously improved personal performance through ongoing training sessions and workshops related to auto claims adjusting best practices.
Education
High School Diploma -
Rockwood Summit High School
Fenton, MO05-2005
Skills
- Estimating repairs
- Insurance policy knowledge
- Multitasking
- Customer service and support
- Decision-making skills
- Teamwork skills
- Conflict Resolution
- Risk Assessment
- Professionalism
- Time management abilities
- Determine coverage
- Policy analysis
Certification
- State Farm Property Certified
- State Farm Estimatics Certified
- Xactimate Certified
Timeline
Independent Property Claims Adjuster
Crawford & Company (Allstate)
03.2023 - 11.2024
Independent Property Claims Adjuster
The Best Claims Solutions
08.2022 - 02.2023
Independent Auto Claims Adjuster
Crawford & Company (State Farm)
03.2022 - 08.2022
- State Farm Property Certified
- State Farm Estimatics Certified
- Xactimate Certified
High School Diploma -
Rockwood Summit High School
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