LaRonda Carrithers
Beaufort,SC
Summary
I'm an well experienced Data Entry Clerk, Customer Service Rep and Claims Benefit Specialist. My overall experience with these 3 Remote career jobs are 3+ years. I'm learning and growing as a hard worker who's determined and thriving to make each customer happy and satisfied with my great customer service. Also, my 100 WPM typist is something I'm well experienced in.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
CVS Pharmacy
Austin, Texas
04.2022 - 10.2025
- Entered customer prescriptions into electronic systems accurately.
- 100% Maintained organized records of inventory and pharmaceutical products.
- !00% Processed insurance claims and verified patient information efficiently.
- Updated patient profiles and medication histories regularly in databases.
- Collaborated with team members to ensure timely data entry completion.
- Created spreadsheets to track data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Customer Service Representative
ADT
Birmingham, AL
05.2020 - 02.2022
- Assisted customers with inquiries regarding services and billing issues.
- Collaborated with team members to streamline service processes and improve efficiency.
- Managed account changes, including service modifications and billing adjustments.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Claims Benefit Specialist
Liberty Mutual
Atlanta, GA
02.2016 - 03.2020
- Handled customer complaints with empathy and effective problem-solving techniques.
- Assisted customers with inquiries about security systems and services.
- Maintained accurate records of customer interactions and transactions daily.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Utilized CRM software to track customer communications and follow-up actions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed claims accurately and efficiently for various insurance benefits.
- Communicated with clients to explain claim procedures and requirements clearly.
- Analyzed trends in claim submissions to identify potential areas of improvement.
Education
High School Diploma -
Beaufort High School
Beaufort, SCSkills
- KPI analysis
- Sales team training
- CRM software
- Motivational skills
- Cold calling
- Self-motivation
- Claims processing
- Problem solving
- Effective communication
- Verbal and written communication
- Multitasking
- Verbal communication
- Networking
- Computer skills
- Virtual meetings
- Tech savvy (Zoom, Google Duo)
- Remote jobs
Timeline
Data Entry Clerk
CVS Pharmacy
04.2022 - 10.2025
Customer Service Representative
ADT
05.2020 - 02.2022
Claims Benefit Specialist
Liberty Mutual
02.2016 - 03.2020
High School Diploma -
Beaufort High School