Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laronda E. Hicks

Fort Worth

Summary

Dynamic Warehouse Manager with over 24 years of diverse experience in client success and administrative supervision. Proficient in implementing efficient systems and procedures which boosted productivity and improved sales techniques. Proven success in mentoring teams and managing secure data protocols. Significant achievements include enhancing organizational workflows and client acquisition strategies. Eager to leverage expertise in logistics and team leadership to optimize warehouse operations and drive success in a fast-paced environment.

Overview

25
25
years of professional experience

Work History

Client Success Manager

Thryv
06.1999 - 11.2023
  • Orchestrated the implementation of efficient systems and procedures, significantly enhancing organizational success.
  • Facilitated customer meetings to foster collaboration and improve project outcomes.
  • Managed confidential information by utilizing advanced data security protocols.
  • Led comprehensive onboarding and training sessions for new customers, ensuring a smooth transition.
  • Negotiated contracts, successfully securing new clients to expand the customer base.
  • Leveraged data analytics to generate strategic reports, enabling informed executive decision-making.
  • Mentored junior administrative staff, promoting professional growth and development.

Supervisor (Seasonal)

H & R Block
08.2004 - 04.2022
  • Accurately completed required tax forms while adjusting deductions and credits to maximize client benefits.
  • Supervised and trained staff, enhancing their sales techniques to improve overall performance.
  • Managed daily cash transactions and meticulously handled bank deposit slips.
  • Developed innovative training methodologies that significantly boosted team productivity.

Account Finance Specialist

Verizon Logistics
01.1999 - 06.2004
  • Prepared pre-bills and adeptly resolved billing issues to enhance client satisfaction.
  • Engineered and developed operational and statistical reporting utilizing MS Access and Excel.
  • Conducted thorough audits of accounting and financial documents, ensuring accuracy and compliance with regulations.

Education

Master of Business Administration - Marketing

Dallas Baptist University
Dallas
08.2019

Bachelor of Science - Business Management

University of Phoenix
Phoenix
08.2016

Associates of Arts - Accounting

University of Phoenix
Phoenix
10.2007

High School Diploma - undefined

O.D. Wyatt High School
Fort Worth
06.1990

Skills

  • Microsoft Applications
  • Customer Relationship Management
  • Data Analytics
  • Process Automation
  • Account Management
  • Flexible and adaptable
  • Excellent organizational and time management skills
  • Detail-oriented
  • Strong communication skills
  • Team leader
  • Bachelor's Degree
  • Compliance
  • Continuous Improvement
  • Leadership
  • Management
  • Data Analysis
  • Employee Engagement
  • Logistics
  • Training
  • Teamwork
  • Client engagement
  • Customer retention
  • Project management
  • Report generation
  • Marketing tools
  • Customer service and support
  • Staff training
  • Key performance indicators
  • Training oversight
  • Customer satisfaction
  • Growth strategies

Timeline

Supervisor (Seasonal)

H & R Block
08.2004 - 04.2022

Client Success Manager

Thryv
06.1999 - 11.2023

Account Finance Specialist

Verizon Logistics
01.1999 - 06.2004

Master of Business Administration - Marketing

Dallas Baptist University

Bachelor of Science - Business Management

University of Phoenix

Associates of Arts - Accounting

University of Phoenix

High School Diploma - undefined

O.D. Wyatt High School

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