Laronda Johnson

• Assist Front Pallet Line Stations 2-8 to make sure the team member is demonstrating standardize work correctly with the EX90,536, RWD, and 723 SUV's.
• Coordinate bi-weekly trainings with team members to refreshed them on their process for each station they are signed off on.
• Developed strategies for improving efficiency for FSF station 6 and Cockpit station 10 that have high downtime through deep dive observation.
• Update the OIS and Wes updated pictures and how's and why's.
• Correlate with cross functioning team to discuss deep-dive observations.

• Assembled car components according to manufacturer specifications.
• Documented any issues with parts or assemblies that needed further attention.
• Collaborated with other assemblers to ensure timely completion of projects.
• Followed safety protocols while assembling car components.
• Maintained clean and organized work area at all times.
• Assisted other team members in troubleshooting technical problems related to car component assemblies.
• Rotated to different workstations to support successful production operations.

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Assessed team member performances by delivering one-on-one coaching to promote better service.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.

Responsibilities

Translated broader business initiatives into team objectives, individual goals,aligning with others lines of the business to drive performance and to meet center goals.

Developed and managed a team of 10 representatives to provide exceptional customer service experiences.

Efficiently identified opportunities thru trending analysis, created action plans and executed on follow- up to exceed goals.

Updated personal files in Workday and performance management tool in a timely manner.

Created a fun environment in the community where everyone morale was high and they delivered exceptional customer service.

Duties include assisting TM/Senior with administrative task, monitoring RTA, assisting with team meetings, conducting side by side sharing feedback with reps, monitoring CRT and sharing hourly results, working with RP on exceptions, and assisting with performance trending well as coaching discussions with the representatives.

• Create customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.
• Delivers one-contact resolution of customer issues.
• Provide support for new data product and services initiatives.
• Utilizes negotiation and problem solving skills in order to ensure customer retention and loyalty.
• Assist with floor support with the training department to help develop new hirers and support teams for coaches that need assistance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Handle inbound calls with different account maintenance including rate plan change, billing, and device upgrades.

Assist Coach with floor support in a team setting. Duties includes assisting representatives with customer inquiries, handling escalated calls, monitoring CRT, sharing hourly results, conducting side by side and sharing feedback.

Sharing best practices that will help develop other reps to be successful and giving feedback to other peers that will help them to be successful.

Assist with floor support in the training department to help develop new hires and to set them up for success.

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Educated customers on promotions to enhance sales.

• Remove copper from conveyor belt line.
• Responsible for weekly supply inventories.
• Responsible for area and equipment maintenance.
• Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
• Pulled orders quickly to maintain demanding productivity goals.
• Removed items from shelves or storage bins and scanned tags.
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• Assist customer with long distance usage.
• Process and maintain customer's personal accounts.
• Assist and recommend customer with payment options to their accounts.
• Responsible for customers retention and customer participation incentives.
• Assisted various departments with change by communicating new improvement plans and expectations.