LaRonda Johnson
Melbourne,Florida
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Who successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
8
8
years of professional experience
Work History
Manager of Clinical Vendor Operations
CVS Healthcare
, FL
05.2024 - Current
- Established and executed department policies to streamline daily operations.Increased efficiency with the adoption of innovative strategies
- Maintained high standards of organizational compliance. Managed and motivated employees to be productive and engaged in work.
- Updated vendor contracts to support operational needs and develop consistency within the department.
- Collaborated across multiple departments to formulate plans and align productivity with corporate objectives.
- Ensured staff acquired essential skills and knowledge base to excel in roles. Assisted in organizing and overseeing assignments to drive operational excellence.
- Proposed improvements to optimize clinical service outcomes
- Collaborated effectively with colleagues through strong interpersonal skills
- Maximized performance by monitoring daily activities and mentoring team members.
- Planned, created, tested, and deployed system updates to achieve high-quality percentages with system enhancements. To meet and exceed department expectations.
Senior Analyst Clinical Services
CVS Health
07.2021 - 05.2024
- Monitored performance metrics associated with existing data solutions and recommended improvements when necessary.
- Identified improvement opportunities to effectively meet customer and business needs.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Analyzed data from various sources to identify trends and patterns.
- Led meetings with stakeholders to discuss objectives, strategies, timelines, budgets.
- Collaborated with IT teams on implementation of new tools and technologies related to analytics initiatives.
Supervisor Pharmacy Operations
Aetna CVS Health
06.2020 - 07.2021
- My primary objective was to support the department and collaborate with cross-functional departments to align organizational goals
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Directed and supervised team of 12 employees in daily operations.
Clinical Nurse Team Lead
Aetna
08.2016 - 06.2020
- Provided guidance and mentorship to new staff members to create a positive and productive work environment.
- Performed quality assurance reviews of medical records and documentation.
- Managed daily operations of the clinical team including workflow, scheduling, and performance metrics.
- Delegated clinical and managerial responsibilities to staff.
- Implemented policies and procedures related to increasing productivity with medication precertification reviews.
Education
BA in Organizational Leadership -
Colorado State University
10-2024
Licensed Practical Nurse -
Brevard Community College
12.2004
Skills
- Critical Thinking
- Operational Management
- Workflow Planning
- Risk Assessment
- Clinical Nursing Skills
- Trends Analysis
- Organizational Improvement
- Cross-Functional Collaboration
- Project Leadership
- Data-Driven Decision-Making
Timeline
Manager of Clinical Vendor Operations
CVS Healthcare
05.2024 - Current
Senior Analyst Clinical Services
CVS Health
07.2021 - 05.2024
Supervisor Pharmacy Operations
Aetna CVS Health
06.2020 - 07.2021
Clinical Nurse Team Lead
Aetna
08.2016 - 06.2020
BA in Organizational Leadership -
Colorado State University
Licensed Practical Nurse -
Brevard Community College
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