LaRonda Knox
QUEENSBURY,NY
Summary
Dynamic correctional officer with extensive experience at the Department of Corrections, excelling in inmate supervision and conflict resolution. Proven ability to enhance facility security through effective contraband seizure and emergency response. Recognized for maintaining safety and compliance while fostering a positive work environment among colleagues.
Overview
15
15
years of professional experience
Work History
Correctional Officer
Department of Corrections
Comstock, NY
06.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Ensured security of facility perimeter by conducting routine patrols.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
Supervisor Special Officer Level 1(SGT)
Human Resources Department
New York, NY
06.2017 - 06.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Special Officer
Human Resources Department
05.2011 - 06.2017
- Demonstrated strong leadership qualities by directing team members during emergencies or critical situations effectively.
- Contributed significantly towards achieving departmental goals by consistently meeting and exceeding performance expectations.
- Improved communication between team members with comprehensive reports and daily briefings.
- Managed incidents efficiently by quickly assessing situations and taking decisive action to resolve them.
- Trained new officers on protocols, policies, and procedures, promoting professionalism within the team.
- Responded swiftly to alarms or disturbances, mitigating risks and preventing escalation of incidents.
- Ensured safety of personnel by enforcing access control procedures at all entry points.
- Collaborated with local law enforcement agencies for efficient emergency response and incident resolution.
- Delivered exceptional customer service while maintaining vigilance for potential threats or suspicious activity.
- Maintained a secure environment with thorough inspections and identification checks of visitors.
Office Manager
26 Court St in
Brooklyn, NY
09.2010 - 05.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Master Of Criminal Justice - General Studies
Monroe College
Bronx, NYSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Self-defense techniques
- Safety
Timeline
Correctional Officer
Department of Corrections
06.2021 - Current
Supervisor Special Officer Level 1(SGT)
Human Resources Department
06.2017 - 06.2021
Special Officer
Human Resources Department
05.2011 - 06.2017
Office Manager
26 Court St in
09.2010 - 05.2011
Master Of Criminal Justice - General Studies
Monroe College