LARONDA MARTIN
Raleigh,NC
Summary
Results-driven management professional with a knack for problem-solving and a strong focus on team dynamics, leadership, and motivation. Exceptional customer relations skills and talent for building strong relationships. Skilled in making independent decisions and exercising sound judgment to drive company success. Committed to leveraging training, monitoring, and morale-building expertise to increase employee engagement and enhance performance, particularly in accounts receivables and payment collection.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
RestorePro Reconstruction
10.2022 - Current
- Identified necessity for specialized assessment activities in complex cases.
- Handled escalations across departments to improve customer loyalty.
- Enhanced customer service quality by consistently following up on resolved matters.
- Ensured accurate computation of order totals for streamlined inventory management.
- Quickly managed and resolved customer inquiries.
- Ensured accounting compliance through payment collection.
- Directed activities across 100+ client accounts.
A/R Community Manager
Towne Properties
12.2020 - 10.2022
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Managed community within established cost constraints.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
Delivery Station Liaison
Amazon
09.2018 - 12.2020
- Followed corporate procedures to maintain company and customer data confidentiality.
- Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
- Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures; Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines
- Using problem solving skills to identify and resolve customer facing issues in a timely manner; Gathering and analyzing information skillfully to develop alternative solutions.
Operations Advisor
Drive Time
03.2016 - 09.2018
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Process down payments, titles, and loan documents.
- The go-to person in a pinch by being cross-trained in all areas of dealership operations, with a willingness to step in when needed.
- Flexibility to organize and adapt daily work to changing situations and demands
Teller
Wells Fargo
10.2011 - 03.2016
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Account Assistant
True Gospel Christian Church
06.2009 - 01.2014
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Used advanced software to prepare documents, reports, and presentations.
- Entered customer order details into system, accepted payments and updated accounts.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma - undefined
Garner High School
Garner, NCAssociate of Science - undefined
Durham Technical Community College
Durham, NC06.2026
Skills
- Shipping and packaging
- Customer Response
- Database Management
- Analytical and Critical Thinking
- Flexible and Adaptable
- Interpersonal Communication
- Accounting
- Payment tracking
- Microsoft office
- Invoice processing
- Cash application
- Credit management
- Collection strategies
- Accounts receivable
- Customer relations
- Financial records and reporting
- Account reconciliation
Certification
Notary Public License - Expires August 2026
Timeline
Client Care Coordinator
RestorePro Reconstruction
10.2022 - Current
A/R Community Manager
Towne Properties
12.2020 - 10.2022
Delivery Station Liaison
Amazon
09.2018 - 12.2020
Operations Advisor
Drive Time
03.2016 - 09.2018
Teller
Wells Fargo
10.2011 - 03.2016
Account Assistant
True Gospel Christian Church
06.2009 - 01.2014
High School Diploma - undefined
Garner High School
Associate of Science - undefined
Durham Technical Community College
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