Laronda Newton
New Haven,CT
Summary
Results-driven leader with extensive experience in financial administration, healthcare operations, and customer service. Proven ability to lead teams, drive efficiency, and ensure compliance in dynamic environments. Strong background in financial management, coupled with exceptional communication and interpersonal skills. Dedicated to delivering superior service and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Senior Financial Assistant
Yale University
10.2022 - Current
- Review and approve financial activity of all operating accounts.
- Review routine transactions for accuracy and completeness.
- Research, identify, and correct questionable expenses; obtain explanations or additional information to make necessary corrections.
- Ensure backup documentation supports payment requests and reimbursements per university policies and procedures.
- Monitor, control, and maintain financial activity of accounts.
- Ensure expenditures are posted to proper accounts.
- Identify, research, and correct questionable expenditures.
- Input and retrieve data from University's Workday system.
- Prepare, process, and approve Expense Reports.
- Assist in the development and improvement of systems, procedures, and controls to ensure compliance, accuracy, and efficiency.
- Serve as a source of information to faculty, staff, students, and external contacts on financial policies, procedures, and school activities.
- Serve as the principal source of information on financial policies and procedures and financial activity.
- Increased financial accuracy by diligently maintaining and updating financial records.
- Streamlined invoicing processes for improved efficiency and timely payments.
- Collaborated with the accounting team to ensure accurate financial reporting and analysis.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
- Supported clients' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Reconciled statements and accounts and resolved variances.
- Assisted in the management of grants.
Financial Clearance Analyst
Yale New Haven Health System
07.2017 - 10.2022
- Provided estimates on the cost of medical services (diagnostic radiology), created estimates in Epic, and educated patients on their financial responsibilities.
- Demonstrated understanding of diagnostic testing and procedure codes (CPT, HCPCS, ICD-9- CM/PCS admissions, including adult and pediatric inpatient medical and surgical admissions, ambulatory surgery, and maternity admissions for York Street Campus, SRC Campus, and Lawrence and Memorial).
- Ability to read and interpret patients' insurance policies, procedures, and guidelines.
- Worked closely with patients, families, outside departments, and third-party payers to ensure compliance with all authorization and medical necessity guidelines, protecting patients and Hospital from unnecessary financial loss.
- Performed patient registration and verified insurance information as needed.
- Provided training to new staff and feedback to the team to optimize work performance.
- Ensured customer satisfaction by promoting excellent service and responding to complaints professionally.
- Knowledgeable of Yale's Administration policies and procedures.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Used EPIC to create reports and recommended courses of action to upper management.
- Reviewed financial reports.
- Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director, and other department heads, providing outstanding customer service when resolving issues.
- Managed, tracked, and monitored financial updates, watch lists, and insurance files.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target dates.
- Participated in cross-functional team-building activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Business Associate
Yale New Haven Health Bridgeport Hospital
08.2015 - 07.2017
- Admitted and discharged patients on the hospital floor and outside facilities upon doctors' orders.
- Maintained close communication with nurse coordinators.
- Responded to telephone inquiries (approximately 60-80 calls per day) by the third ring and demonstrated professional telephone etiquette.
- Gathered information and answered questions from patients in distress while adhering to HIPAA protocols.
- Coordinated lodging for patients to improve care transitions before elective hospital admission.
- Received communication for patients through Epic In-Basket messages.
- Interacted with patients, families/friends, physicians, and staff in a helpful, courteous, pleasant, and professional manner always, including while using the intercom.
- Ordered office and medical supplies for the unit and used Excel to keep track of inventory.
- Completed intakes, obtained, and filed medical records into Epic.
- Verified work aligned with service levels agreed and client requirements.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Collected, arranged, and input information into the database system.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Implemented effective cost control measures, significantly reducing operational expenses while maintaining service quality.
Education
MBA - Business Administration: Health Management (M.B.A)
University of Bridgeport
Bridgeport, CTBachelor of Science - Bachelor of Science Healthcare Administration
University of Phoenix
Phoenix, AZ10.2022
High School Diploma -
James Hillhouse High School
New Haven, CT06.2005
Skills
- Financial Management
- Healthcare Operations
- Customer Service Excellence
- Team Leadership
- Compliance and Regulations
- Process Improvement
- Data Analysis
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Workday, Epic
- Administrative Support
- Process Improvement
- Operational Efficiency
- Payroll Preparation
Timeline
Senior Financial Assistant
Yale University
10.2022 - Current
Financial Clearance Analyst
Yale New Haven Health System
07.2017 - 10.2022
Business Associate
Yale New Haven Health Bridgeport Hospital
08.2015 - 07.2017
MBA - Business Administration: Health Management (M.B.A)
University of Bridgeport
Bachelor of Science - Bachelor of Science Healthcare Administration
University of Phoenix
High School Diploma -
James Hillhouse High School