Summary
Overview
Work History
Education
Skills
Timeline
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Laronne McKeithen

8500 Cleary Blvd,FL

Summary

In conclusion, I enhance in customer satisfaction and sales revenue through expert relationship building and advanced problem-solving skills. I excell in customer service and technical support, significantly improving client relations and expanding customer base. I have mastered product knowledge, driving business development and sales achievements with a focus on results.

Overview

3
3
years of professional experience

Work History

Customer Service and Sales Representative

Living Well Stores, Inc.
02.2024 - 08.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Monitored customers for signs of security concerns and escalated issues to management.

Technical Support Representative (Fully Remote)

Diverse Computing
10.2022 - 01.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
  • Responded to customer inquiries and provided technical assistance over phone.

Telesales Agent

IDEA Insurance
01.2022 - 09.2022
  • Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
  • Fostered a competitive yet supportive atmosphere within the team by sharing successes and motivating peers to strive for excellence.
  • Streamlined the sales process by utilizing CRM software to effectively manage contacts, track progress, and report results.
  • Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Provided information about available products and services, membership details, and purchase advantages.

Education

High School Diploma -

Valdosta High School
Valdosta, GA

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Relationship Building
  • Product and service knowledge
  • Sales Presentations
  • Sales closing
  • Complex Problem-Solving
  • Product and Service Sales
  • Client Service
  • Business Development
  • Network development

Timeline

Customer Service and Sales Representative

Living Well Stores, Inc.
02.2024 - 08.2024

Technical Support Representative (Fully Remote)

Diverse Computing
10.2022 - 01.2024

Telesales Agent

IDEA Insurance
01.2022 - 09.2022

High School Diploma -

Valdosta High School
Laronne McKeithen