Laroya Frederick
Lakeland,Florida
Summary
Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment. Self-motivated, I am always up to a challenge. I strive to thrive in my work environment. I am also selfless and kind. An example of this would be me going out of my way to assist my aunt in tidying up and maintaining a clean and safe space for her customers at her racetrack in Brandon. Another example of my selflessness would be my constant contribution to helping my family with the family business, NEFF. Overall, I am reliable person and go out of my way to help others in need, always trying to create a better workplace for my peers.
Overview
1
1
year of professional experience
Work History
Drive-Thru Cashier
Taco Bell
10.2023 - Current
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Developed strong communication skills while interacting with diverse clientele daily.
- Balanced cash drawer at beginning and close of shift.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
Restaurant Team Member
Churches Chicken
08.2023 - 10.2023
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Assisted in the ongoing improvement of restaurant operations by providing constructive feedback during team meetings or one-on-one sessions with managers.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL 05.2001 -
Skills
Time management abilities
Creative Thinking
Active Listening
Effective Communication
Self Motivation
Multitasking Abilities
Reliability
Orchestra
I started off playing my Viola in 6th grade. I had no experience; even the thought that I would enjoy something that seemed challenging. To me, I saw it as a opportunity to learn and try something new, so I began to practice a lot on my off days, and playing soon became my favorite hobby.
Timeline
Drive-Thru Cashier
Taco Bell
10.2023 - Current
Restaurant Team Member
Churches Chicken
08.2023 - 10.2023
High School Diploma -
Kathleen Senior High School
05.2001 -