Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

La'Royia Jones

Houston,TX

Summary

Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.

Professional with strong experience in aquatic safety and emergency response. Skilled in CPR, first aid, and water rescue techniques. Reliable team player with focus on maintaining safe environment and adapting to changing needs. Known for excellent communication, quick decision-making, and calm demeanor under pressure.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Experienced with laboratory techniques and standardized testing procedures. Utilizes precision and attention to detail to ensure accurate and reliable results. Knowledge of safety protocols and quality control measures ensures safe and efficient work environment.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Call Center Representative

Vacation Resort Management
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Laboratory Technician

Alcon
01.2023 - 12.2023
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Performed routine lab and department maintenance to keep area clean and orderly.

Warehouse Worker

Amazon
09.2021 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

High School Diploma -

Manvel High School
Manvel, TX
10-2023

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Calm disposition
  • Cash handling
  • Logging call information
  • Training experience

Certification

  • Certified Beach Lifeguard - United States Lifesaving Association.
  • CPR/AED for the Professional Rescuer - American Red Cross.
  • CPR/AED Certification

Timeline

Laboratory Technician

Alcon
01.2023 - 12.2023

Warehouse Worker

Amazon
09.2021 - 08.2022

Call Center Representative

Vacation Resort Management

High School Diploma -

Manvel High School

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La'Royia Jones