Lar'Quasha Carter
Henrico,VA
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients and customers via active listening and question response. A multitasking Representative with expertise in patient relations and customer service.
Overview
8
8
years of professional experience
Work History
Patient Representative
Virginia Urology
12.2021 - 02.2024
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Supervisor
Food Lion
06.2019 - 12.2021
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Solicited customer feedback to identify and improve on areas of weakness.
- Collected, arranged, and input information into database system.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly and provided excellcent customer service.
Customer Service Lead
Food Lion
07.2018 - 06.2019
- Managed timely and effective replacement of damaged or missing products.
- Provided additional support for sales team members and managers
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Collaborated with sales team members to stay current on Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
Cashier
Food Lion
08.2016 - 07.2018
- Handled cash with high accuracy and took care to check bills for fraud.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained a positive and high energy rapport while taking care of customer needs
Education
No Degree - Nursing
Norfolk State University
Norfolk, VA05.2021
High School Diploma -
Mills E. Godwin High School
Richmond, VA06.2017
Skills
- Patient data privacy
- Medical Terminology
- Patient Needs Assessment and Referral
- Insurance Authorizations
- Financial Recordkeeping
- 50 WPM Typing Speed
- Payment Collection
- Customer Service
- Point of Sale proficiency
- Problem-Solving
- Adaptable and Flexible
Reference
Tracy Brown-Avery
Previous Customer Service Manager
Food Lion
Phone: 804-614-4286
Timeline
Patient Representative
Virginia Urology
12.2021 - 02.2024
Supervisor
Food Lion
06.2019 - 12.2021
Customer Service Lead
Food Lion
07.2018 - 06.2019
Cashier
Food Lion
08.2016 - 07.2018
No Degree - Nursing
Norfolk State University
High School Diploma -
Mills E. Godwin High School
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