LARREECE MATTHEWS
Garfield Heights,OH
Summary
Detail-oriented and reliable professional transitioning into office administration with over 20 years of customer service and supervisory experience. Skilled in organization, scheduling, record-keeping, and providing excellent support in fast-paced environments. Recognized for strong communication, multitasking, and problem-solving abilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Glazier
I.U.P.A.T.
Strongsville, OH
07.2015 - Current
- Maintained detailed records of materials, orders, and job progress for effective scheduling.
- Communicated with team members and supervisors to ensure timely project completion.
- Operated equipment safely while complying with workplace procedures.
- Adapted quickly to changing priorities and work requirements.
- Achieved 98% attendance rate over 10-year career, demonstrating reliability.
- Recognized as one of 10 women (Three being African American Women) in glazing trade, out of 336 members showcasing resilience in a male-dominated field.
Customer Service Supervisor
One Dollar Only
Cleveland, OH
09.1996 - 07.2015
- Supervised daily customer service operations to ensure optimal efficiency and service quality.
- Handled customer inquiries, complaints, returns, and exchanges with utmost professionalism.
- Trained staff on policies, money handling procedures, and effective customer support techniques.
- Oversaw inventory tracking, order placement, and reconciliation of financial transactions.
- Managed multiple responsibilities in a high-volume retail environment efficiently.
Education
Associate of Applied Science - AIT Glazing
Cuyahoga Community College
06.2019
GED - undefined
Garfield Heights Community Center
12.2005
Skills
- Administrative support and documentation
- Client relations and scheduling
- Leadership and prioritization
- Analytical problem-solving skills
- Proficiency in office applications
Certification
- Registered Pre-Apprenticeship, W.I.S.E. Pathways - Manufacturing Sector HHW Ohio, recognized by the State of Ohio
Timeline
Glazier
I.U.P.A.T.
07.2015 - Current
Customer Service Supervisor
One Dollar Only
09.1996 - 07.2015
GED - undefined
Garfield Heights Community Center
Associate of Applied Science - AIT Glazing
Cuyahoga Community College