Larrell Leary
Portsmouth,VA
Summary
Larrell Leary I am a customer service specialists 7578371674 Larrellshaikera@gmail.com. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
09/2021
Norfolk, VA
09.2021 - 01.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Education
GED -
Booker T Washington High School
Norfolk, VA06.2020
Skills
- Customer Service
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upselling Products and Services
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Multitasking and Prioritization
- De-escalation Techniques
- Project Management Abilities
- Call Center Operations
- Customer Relations
- High-Energy Attitude
- Sales Expertise
- Promotional Support
- Microsoft Office Expertise
- Quality Control
Timeline
Customer Service Representative
09/2021
09.2021 - 01.2023
GED -
Booker T Washington High School
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