Larrisa Hines
Grayson,GA
Summary
Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Overview
28
28
years of professional experience
Work History
Senior Account Executive
Great American Insurance Group
2022.01 - Current
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated new and renewal policies that maximized profit margins while maintaining competitive pricing for insureds.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Networked at events and prospected for new customers.
- Cold called prospects to explain partnership benefits, representing company values.
- Contributed to annual revenue goals by writing new accounts.
- Developed new business opportunities for company growth through effective networking and client presentations.
Commercial Lines Underwriter
FCCI Insurance Group
2016.02 - 2022.01
- Manage $5.5 million book of business determined appropriate pricing, program structure, policy terms, and conditions to ensure profitability, growth, and retention
- Determined appropriate pricing, program structure, policy terms, and conditions to ensure profitability, growth, and retention
- Working with assigned agents in meeting profitability and production goals
- Assist business development managers with agency growth strategies and implementing action plans
- Keeping abreast of current trends, laws and economic conditions affecting underwriting and maintaining knowledge of insurance
- Established mutually beneficial relationships with agents and brokers in an assigned territory of Georgia.
- Collaborated with brokers and agents, fostering strong relationships for increased business opportunities.
Underwriting Assistant
Chubb and Son Insurance Company
2006.10 - 2016.08
- Rated, booked, and issued new and renewal business for Professional Lines of coverage
- Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
- Completed renewal risk analysis and periodically making underwriting suggestions
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Reviewing, assessing, and completing endorsement request
- Researching and taking the appropriate steps to clear premium discrepancies.
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
Underwriting Assistant
Wausau Insurance Company
2005.12 - 2006.10
- Gathered needed information for policy renewal which includes pulling loss runs, loss prevention reports and marketing surveys
- Re-rating quotes, preparing proposals, processing new business for Property, General Liability, Workers Compensation and Auto lines
- Assisting the agents with questions as they pertain to billing
- Processing cancellation and non renewal notices.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Copied, logged and scanned supporting documentation and placed all information in client files.
Sr. Underwriting Assistant
The Zenith Insurance Company
2003.10 - 2005.11
- Responsible for underwriting Workers Compensation accounts that were $15,000 and under with the supervision of the underwriter
- Prepared account policy files by gathering, organizing, and requesting needed information
- Reviewed submission for pre-qualification and accuracy and reaching out to the agents for the need information
- Rated new and renewal business per the specifications of the underwriter
- Processed endorsements and policy revisions within my granted authority or per the instruction of the underwriter
- Assisted the agents with information regarding the billing, coverage, and claims.
Underwriting Assistant
Liberty Mutual
1996.03 - 1998.08
- Performed basic to moderately complex office duties supporting the underwriting department
- Calculated experience modifications for General Liability and Auto lines of coverage
- Provided underwriters with detailed data regarding losses, motor vehicles and other information that’s needed to assist the underwriter in making their pricing decisions.
Underwriting Assistant
Royal & SunAlliance
1998.08 - 2003.10
- Entered, updated, and verified data accuracy in various systems
- Pre-qualified and reviewed submissions for accuracy
- Controlled the renewal process and scheduling for underwriters
- Obtained, organized, and requested information required to prepare account policy files for underwriting review
- Reviewed and updated rating worksheets for rating staff
- Assisted underwriters in the preparation of final documentation to accurately reflect coverage and pricing.
Education
Business Administration -
Central Piedmont Community College
Charlotte, NCSkills
- Professional Line Underwriting Experience- D&O, Fiduciary Liability, EPLI, E&O, Crime, Financial Fidelity Bonds, and Kidnap & Ransom
- Commercial Lines Underwriting experience- Workers Compensation, General Liability, Auto, Property, Inland Marine, Crime, and Umbrella.
- Relationship Building
- Workload Management
- Team Collaboration
- Account Management
- Prospecting and Networking
- Revenue Generation
- Multitasking and Organization
Timeline
Senior Account Executive
Great American Insurance Group
2022.01 - Current
Commercial Lines Underwriter
FCCI Insurance Group
2016.02 - 2022.01
Underwriting Assistant
Chubb and Son Insurance Company
2006.10 - 2016.08
Underwriting Assistant
Wausau Insurance Company
2005.12 - 2006.10
Sr. Underwriting Assistant
The Zenith Insurance Company
2003.10 - 2005.11
Underwriting Assistant
Royal & SunAlliance
1998.08 - 2003.10
Underwriting Assistant
Liberty Mutual
1996.03 - 1998.08
Business Administration -
Central Piedmont Community College
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