Larrisa Holmes
Cypress,TX
Summary
HR SUPPORT SPECIALIST & ADMINISTRATIVE LEADER Motivated, seasoned, and results-focused Human Resources Specialist with 15+ years of experience managing the full spectrum of Human Resources (HR) functions. Expertise in Employee Relations, Performance Management, Awards and Recognition, Payroll, Training, and Benefits Administration. Experience providing Subject Matter Expertise (SME).
Overview
9
9
years of professional experience
Work History
General Manager
ClearChoice Dental Implant Centers
12.2019 - 03.2021
- Carry-out full scope HR support and office administration duties while supervising high-performing team of 25
- Oversee interviewing, selection and onboarding operations, payroll, training, and employee relations
- Maintain accurate and -up-to-date HR files, records, and documentation
- Maintain and updated all practitioner databases and review credentials files for recertification
- Document Tracking: Tracking with advanced notification of expiring licenses for DEA, and state narcotics certification or other expiring credentials
- Provide comprehensive training and onboarding to new hires prior to placement.
Operations Manager
ClearChoice Dental Implant Centers
03.2017 - 12.2019
- Applied expertise in wide range of HR concepts, practices, laws, regulations, policies, and precedents sufficient to provide comprehensive HR management and program administration activities for office
- Managed HR automated systems: researched, gathered and analyzed complex data and statistical information to assess effectiveness and efficiency of operations
- Assessed HR processes and procedures with eye toward continual improvement
- Carried-out additional responsibilities in areas of office administration, project management, and sales
- Coordinated, executed, and evaluated interviewing, hiring, and onboarding operations for all center staff including physicians, registered nurses, clinical assistants, consultants, and laboratory technicians
- Performed bi-weekly payroll for 25 staff and oversee completion of physician compensation reports
- Provided leadership, management, and technical direction to team of 25; effectively communicated priorities while overseeing scheduling, training, and performance management.
Practice Manager
Texas Periodontists
02.2016 - 03.2017
- Oversaw HR programs in support of 10-person office
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Served as primary point of contact for all HR issues including credentialing verification organization, hospital privilege for practitioners, employee and labor relations, benefits, performance development, training, and compensation
- Provided advice and assistance to senior leadership on complex personnel management matters involving staffing, recruitment, and placement actions
- Provided insight on training opportunities to enhance employee potential
- Advised on necessary or directed changes in training goals or procedures
- Performed administrative support functions to include maintaining patient records, update all practitioners’ databases, review credentials files, and run reports for potential expirable credentials
- Skillfully negotiated insurance reimbursement co-pay for office during company start-up phase.
Insurance and Billing Specialist
Rose Dental Group
01.2015 - 02.2016
- Provided direct support for dental and medical billing and collections, insurance verification of patient accounts receivables, and reconciliations for dental group
- Verified dental and medical insurance benefits to include Medicare and Medicaid
- Analyzes medical records and abstract clinical data by assigning codes (CDT, ICD10, CPT, and
- HCPS) from patient records in accordance with coding classification systems
- Performed collection functions utilizing system work queues by prioritizing for maximum efficiency and results
- Performed follow-up with practitioners and insurance carriers as needed to research and resolve provider enrollment issues
- Provided customer service that was favorably recognized by colleagues, supervisors, and customers; processed, researched, and followed-up on customer requests and complaints.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Operations Manager
Pacific Dental Services
01.2012 - 01.2015
- Provided direct oversight for staffing/people operations, HR policy development, and program administration
- Promoted from Benefits Coordinator to Operations Manager based on skills, and technical expertise
- Developed position descriptions, interviewed qualified applicants, and made hiring decisions
- Developed weekly reports for Regional Manger detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
- Coordinated fees and insurance benefits for patients visiting general practitioners.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
Some College (No Degree) -
Austin Community College
AustinGeneral Education Development Certification -
Arsenal Technical High School
Indianapolis, INSkills
- Project Management
- Program Administration
- HRIS
- Microsoft Office Suite
- Employee Onboarding
- Benefits and Compensation
- Data Evaluation
- Employee Relations
- Confidential Document Control
- Benefits Administration
- Training Development
- Recruiting
- Organizational Development
- Insurance Verification
- Data Analysis
- Data Tracking
Timeline
General Manager
ClearChoice Dental Implant Centers
12.2019 - 03.2021
Operations Manager
ClearChoice Dental Implant Centers
03.2017 - 12.2019
Practice Manager
Texas Periodontists
02.2016 - 03.2017
Insurance and Billing Specialist
Rose Dental Group
01.2015 - 02.2016
Operations Manager
Pacific Dental Services
01.2012 - 01.2015
Some College (No Degree) -
Austin Community College
General Education Development Certification -
Arsenal Technical High School
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