Larrisha Lewis
Atlanta,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Independent thinker looking to take on new challenges with a terrific company.
Overview
10
10
years of professional experience
Work History
Customer Service Administration Assistant
GDOT
Chamblee, GA
06.2024 - Current
- Resolved customer inquiries or complaints in a professional manner both over the phone or through email communication.
- Maintained between 98-100% 72 hour customer service inquiry close out rate.
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Assisted with preparation for special events such as conferences or workshops hosted by the organization.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Supervisor
MS International, Inc, MSI
Atlanta, GA
11.2016 - 09.2022
- Increased staff productivity with streamlined processes and improved automation.
- Met productivity goals by adhering to operating standards and managing labor and expenses.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
Construction Framer
SLP Contractors & Construction
Atlanta, GA
05.2014 - 09.2016
- Measured and marked cutting lines on wood and raw materials.
- Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.
- Analyzed problematic installations and implemented appropriate solutions for quick remediation.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Assisted in interpreting blueprints and building plans to prepare sites for framing layout.
Education
Associate Degree - Carpentry
Atlanta Technical College
Atlanta, GA2012
Skills
- Warehouse Operations
- Team Management and Supervision
- Recruitment and Hiring
- Workflow Optimization
- Staff Development and Training
- Project Management
- Honesty and Integrity
- Vendor Management
- Cross-Functional Collaboration
- Multitasking and Prioritization
- Adaptable and Resilient
- Schedule and Calendar Management
- Calm and Professional Under Pressure
Timeline
Customer Service Administration Assistant
GDOT
06.2024 - Current
Operations Supervisor
MS International, Inc, MSI
11.2016 - 09.2022
Construction Framer
SLP Contractors & Construction
05.2014 - 09.2016
Associate Degree - Carpentry
Atlanta Technical College
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