Larrisha Nunnally
Chicago,IL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
14
14
years of professional experience
Work History
Front Desk/ Inventory Supervisor
CitizenM / Marriott
Chicago, IL
08.2022 - Current
- Daily hotel operations across front-of-house, facilities, and guest services in a high-volume environment
- Oversaw inventory levels by conducting regular stock counts and placing timely orders, ensuring optimal stock availability by placing orders, thorough stock counts, and inventory calls for all properties
- Managed real-time problem solving across departments, ensuring service continuity and adherence to operational standards
- Act as primary escalation point for operational and facility-related issues, ensuring rapid resolution
- Coordinate with engineering and housekeeping departments to address all room needs.
- Enhanced guest satisfaction through streamlined operations and prompt issue resolution
Fine Dining Server
Hard Rock Casino
01.2020 - 08.2022
- Trained new servers on menu knowledge, service standards, and customer interaction techniques to enhance team performance
- Collaborated with kitchen team to expedite food delivery, reducing wait times by 15% during peak hours
- Maintained an average order accuracy rate of 98%, ensuring a seamless dining experience for guests
- Received positive guest feedback, helping maintain a 4.8 star rating for the restaurant on Google
Assistant General Manager
Horseshoe Casino/ Caesars Entertainment
Hammond, IN
08.2015 - 01.2020
- Assistant directed operations for a multi-purpose event venue hosting corporate functions, celebrity driven events, and charity parties.
- Managed front-of-house staff, facilitated client relations, collaborated with General Manager and lead Chef on budgets and vendor coordination.
- Supervised event setup and staff scheduling, overseeing daily operations to maintain safety and profitability.
District Operations Manager
Select Media Services
Chicago, Illinois
08.2014 - 03.2016
- Oversaw daily operations across multiple districts to ensure uniformity in service delivery.
- Managed logistics and supply chain processes for efficient service execution.
- Coordinated staff training programs to improve operational competencies and service delivery.
- Implemented cost-saving strategies that enhanced resource utilization and service efficiency.
- Analyzed performance data to identify areas for improvement.
- Facilitated interdepartmental communication to streamline workflows and reduce operational delays.
- Led safety initiatives to promote a secure working environment.
- Resolved customer complaints promptly and professionally in accordance with company policies.
Cashier Team Lead
QuikTrip
Kansas City, Kansas
09.2012 - 06.2014
- Trained new cashiers on systems and customer service protocols to ensure consistent service quality.
- Resolved customer complaints promptly and professionally to enhance experience.
- Assisted cashiers during busy shifts in resolving customer complaints and inquiries to maintain smooth operations.
- Answered customer questions and provided store information.
- Checked inventory regularly to identify restocking needs levels and communicated needs to management for restocking.
- Performed daily opening and closing procedures for the register area.
- Cultivated strong working relationships with team members to enhance collaboration and team morale.
Education
Intermediate Certificate - Cyber Security
University of Chicago
Chicago, IL05-2027
Some College (No Degree) - Business Administration And Management
University of Kansas
Lawrence, KS09-2026
Skills
- Cybersecurity principles
- Customer service
- Problem solving
- Data analysis
- Team collaboration
- Technical troubleshooting
Timeline
Front Desk/ Inventory Supervisor
CitizenM / Marriott
08.2022 - Current
Fine Dining Server
Hard Rock Casino
01.2020 - 08.2022
Assistant General Manager
Horseshoe Casino/ Caesars Entertainment
08.2015 - 01.2020
District Operations Manager
Select Media Services
08.2014 - 03.2016
Cashier Team Lead
QuikTrip
09.2012 - 06.2014
Intermediate Certificate - Cyber Security
University of Chicago
Some College (No Degree) - Business Administration And Management
University of Kansas