Summary
Overview
Work History
Education
Skills
Timeline
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LARRISHA RICHARDSON-WILLIAMS

Huntersville,NC

Summary

I am a dedicated professional with top-notch oral and written communication, active listening, and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing client relationships. I am motivated to maintain customer satisfaction and contribute to the company's success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Patient Care Technician

Advocate Trinity Hospital
10.2020 - 10.2023
  • Established trust with clients by maintaining confidentiality and protecting sensitive information.
  • Trained new hires on customer service policies and procedures.
  • Resolved patient issues promptly, fostering positive relationships.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Contributed to a welcoming environment by maintaining a clean and organized workspace for both staff members and patients alike.
  • Maintained accurate records
  • Maintained friendly and professional interactions.

Patient Care Assistant

Ingalls Memorial Hospital
02.2015 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
  • Built and strengthened patient relationships by leveraging excellent interpersonal and communication skills.
  • Established rapport with new patients to increase satisfaction and loyalty.
  • Trained new hires on customer service policies and procedures.

Sales Associate

Walmart
07.2014 - 01.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of Walmart website and mobile apps.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Turned in excess cash to maintain drawer security.

Education

Associate of Applied Science - Nursing

Rasmussen University
12-2023

Certified Nursing Assistant Program Completed -

Excelsior Healthcare
Chicago Heights, IL
10.2015

Medical Assistant Certificate -

Sanford-Brown College
Tinley Park, IL
09.2012

Skills

  • Professionalism and Courtesy
  • Money Handling
  • Deposit and withdrawal management
  • Customer relationship development
  • Patience and Empathy
  • Transaction Processing
  • Listening and Comprehension
  • Data Entry Efficiency
  • Cash Handling
  • Cash Drawer Balancing
  • Drawer balancing

Timeline

Patient Care Technician

Advocate Trinity Hospital
10.2020 - 10.2023

Patient Care Assistant

Ingalls Memorial Hospital
02.2015 - 06.2015

Sales Associate

Walmart
07.2014 - 01.2015

Associate of Applied Science - Nursing

Rasmussen University

Certified Nursing Assistant Program Completed -

Excelsior Healthcare

Medical Assistant Certificate -

Sanford-Brown College
LARRISHA RICHARDSON-WILLIAMS