Larrisha Welch
Miami Gardens
Summary
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. Organized and motivated employee eager to apply time management and organizational skills in various environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Pincho
06.2015 - 10.2023
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Implemented cost-saving measures while maintaining high quality service levels.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
Customer Service Representative
Teleperformance
04.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.2015
Skills
- Business Management
- Purchasing
- Customer Engagement
- Food Safety
- Schedule Coordination
- Inventory Management
- Training and Development
- Restaurant Operations Management
- Recruitment
- Active Listening
- Credit Card Payment Processing
- Order Fulfillment
Timeline
Customer Service Representative
Teleperformance
04.2020 - 11.2022
Restaurant General Manager
Pincho
06.2015 - 10.2023
High School Diploma -
Miami Springs Senior High School
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