Larrissa Gayton
Northridge,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Kinetix365
07.2022 - Current
- Appointment scheduling and management
- Create and manage electronic health records following HIPAA guidelines
- Operate electronic mail systems and coordinate flow of information, internally and externally
- Maintain patient confidentiality.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Personal Shopper
Instacart
07.2019 - 07.2022
- Provided exceptional quality in selecting products for customers
- Delivered goods in a timely and efficient manner
- Effectively communicated with customers to ensure satisfaction on order customization requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
Kids Club Attendant/Front Desk
LA Fitness
02.2015 - 03.2020
- Organized educational group play for 2- 12 year old children.
- Ensured proper sanitation of shared equipment and surfaces.
- Enforced rules of club and resolved conflicts quickly and professionally to maintain safety and bolster pleasant experiences for participants.
- Completed and submitted attendance logs and incident reports as necessary.
- Encouraged children to develop healthy social and emotional skills.
Education
Bachelor of Arts - Communication Studies
California State Northridge
Los Angeles, CA06.2025
Associate of Science - Social and Behavioral Science
Los Angeles Valley College
Los Angeles, CA, California06.2023
Skills
- Effective verbal and written Communication
- Exceptional Customer Service
- Conflict resolution,
- Problem solving abilities
- Experience, Proficient Microsoft office, Adaptability, Client Relations
- Employee Training
- Records Management Systems
Timeline
Administrative Assistant
Kinetix365
07.2022 - Current
Personal Shopper
Instacart
07.2019 - 07.2022
Kids Club Attendant/Front Desk
LA Fitness
02.2015 - 03.2020
Bachelor of Arts - Communication Studies
California State Northridge
Associate of Science - Social and Behavioral Science
Los Angeles Valley College
Similar Profiles
Charles ZazuetaCharles Zazueta
Custodian at Los Angeles Unified School District – Lockhurst ElementaryCustodian at Los Angeles Unified School District – Lockhurst Elementary
Thomas FairellThomas Fairell
Off-Duty Officer at SSA Security ServiceOff-Duty Officer at SSA Security Service
Justin DeMarco ChapmanJustin DeMarco Chapman
Quality Control Inspector at Medtronics, Inc.Quality Control Inspector at Medtronics, Inc.
Walter Correa VitteryWalter Correa Vittery
Valet Parking Attendant at Corinthias parkingValet Parking Attendant at Corinthias parking
Patricia SmithPatricia Smith
Administrative Assistant/Administrative Legal Assistant at Grider Law FirmAdministrative Assistant/Administrative Legal Assistant at Grider Law Firm