Summary
Overview
Work History
Education
Skills
Timeline
Generic

LARRISSA SILVA

Taylorsville

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence. including clerical support and public interaction. Excels in calendar management, scheduling. data-entry and database administration.

Overview

11
11
years of professional experience

Work History

Collections Specialist

Mountain American Credit
  • Union
  • Negotiated to collect balance in full
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Processed payments and applied to customer balances
  • Counseled debtors on payment options and arranged installment agreements
  • Used skip tracing and other techniques to locate debtors.

Case Manager

Valley Behavioral Health
08.2023 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Specialist-Office

Valley Behavior Health
10.2022 - Current
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Delivered clerical support by handling range of routine and special requirements.

Receptionist

Odyssey House Of
06.2021 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Correspondence and Office Documents
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Administrative and Clerical Support
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Discover Card Financial Services
09.2012 - 04.2017
  • Entered client details and notes into system for interdepartmental access and review
  • Processed debtor payments and updated accounts to reflect new balance
  • Worked with customer to create debt repayment plan based on current financial condition
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Education

High School Diploma -

Kearns High School
Kearns, UT
06.2010

Skills

  • Computer Proficiency
  • Customer Complaint Resolution
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Customer Service

Timeline

Case Manager

Valley Behavioral Health
08.2023 - Current

Specialist-Office

Valley Behavior Health
10.2022 - Current

Receptionist

Odyssey House Of
06.2021 - 08.2022

Discover Card Financial Services
09.2012 - 04.2017

Collections Specialist

Mountain American Credit

High School Diploma -

Kearns High School

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LARRISSA SILVA