Larrissa Warnell
Bridgeport,WV
Summary
Proven track record in enhancing customer loyalty and streamlining service operations at State Farm- Dennis Stitt Agency, showcasing exceptional problem-solving and active listening skills. Increased sales revenue through effective customer relations and product knowledge. Excelled in team development and training, ensuring high-quality service delivery and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative-Remote
State Farm- Dennis Stitt Agency
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Customer Service/sales Representative
State Farm- Dennis Stitt Agency
05.2013 - 10.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Receptionist Clerk- Internship
Heart Rhythm Clinic
02.2013 - 05.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Boosted company image by providing friendly, professional service to all clients and customers.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
Education
Certificate of Medical Billing And Coding - Medical Billing And Coding
UEI College - Fresno
Bakersfield, CA02.2012
GED -
Bakersfield Adult Schools
Bakersfield, CA06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Payment Processing
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Documentation
- Team Development
- Prioritization
- Staff Training
- Building rapport
- Clerical Support
- Product Sales
- Account updating
Languages
English
Native or Bilingual
Timeline
Customer Service Representative-Remote
State Farm- Dennis Stitt Agency
10.2021 - Current
Customer Service/sales Representative
State Farm- Dennis Stitt Agency
05.2013 - 10.2018
Receptionist Clerk- Internship
Heart Rhythm Clinic
02.2013 - 05.2013
Certificate of Medical Billing And Coding - Medical Billing And Coding
UEI College - Fresno
GED -
Bakersfield Adult Schools
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Reina RodriguezReina Rodriguez
Agent Team Member at Sharon Green’s State Farm AgencyAgent Team Member at Sharon Green’s State Farm Agency
Alinka BhattaraiAlinka Bhattarai
Office Manager at Lisa k Maples State Farm AgencyOffice Manager at Lisa k Maples State Farm Agency
Stanley CicioraStanley Ciciora
Field Service Technician at Fontaine EngineeringField Service Technician at Fontaine Engineering
Tarra ShieldsTarra Shields
Chief Operations & Compliance Officer at Dynamic Property Management Solutions, LLCChief Operations & Compliance Officer at Dynamic Property Management Solutions, LLC