Larroquetta Newton
McGregor,TX
Overview
14
14
years of professional experience
Work History
Member Advocate
Baylor Scott & White Health
Temple, TX
08.2024 - 01.2025
- Assisted members with understanding their benefit plans and coverage options.
- Maintained accurate records of all interactions with members.
- Monitored incoming calls and emails from members seeking assistance or advice.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Conducted outbound calls to remind patients of upcoming appointments.
- Identified trends in denials or rejections due to incorrect coding or billing practices by providers.
Outage dept
S2g
02.2021 - 10.2023
- Received calls from people about their power outages and out in reports for oncor
Caregiver
Girling home health
08.2010 - 08.2023
- Took care of the elderly and help them with their daily needs bathing clothing shopping cooking cleaning ETC.....
Collector
Baylor Scott and White
11.2018 - 12.2020
- Received calls from Drs offices to process claims and medical records on patients scanned in documents also
Customer service rep
Gdit
11.2016 - 09.2018
- Received calls to sign up customers for marketplace insurance and if they had trouble with their passwords helped reset them.
Banker
First National Bank
Moody, TX
03.2011 - 08.2018
- Coordinated with other departments regarding customer requests or disputes resolution.
- Participated in community outreach events to promote awareness of the bank's services.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Processed loan applications and prepared relevant documents for approval.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Maintained accurate records of all transactions within the branch's database system.
- Developed financial plans for customers based on their individual needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Modified, opened and closed customer accounts.
Caseworker
Emsi
08.2015 - 10.2016
- Made calls to Drs offices to collect medical records on patients.
Customer service rep
C3
02.2012 - 07.2015
- Received calls for Humana insurance I worked for the billing and enrollment department paid customers bills and also work for United healthcare pharmacy claims.
Education
High School/GED -
Moody high School
Moody08.2023
Skills
- Word Processing
- Typing/Keyboarding
- MS PowerPoint
- MS Outlook
- Medical Patient Care
- Insurance Claims
- Customer Service
- Clerical
- Cashier
- Adobe Acrobat
- Account Management
- 10 Key
- Record keeping
- Banking regulations
- Transaction processing
- Cash handling
- Customer service
- Claim processing
- Data entry
- Insurance verification
- Communication skills
- Customer relationship management
- Credit solutions guidance
Timeline
Member Advocate
Baylor Scott & White Health
08.2024 - 01.2025
Outage dept
S2g
02.2021 - 10.2023
Collector
Baylor Scott and White
11.2018 - 12.2020
Customer service rep
Gdit
11.2016 - 09.2018
Caseworker
Emsi
08.2015 - 10.2016
Customer service rep
C3
02.2012 - 07.2015
Banker
First National Bank
03.2011 - 08.2018
Caregiver
Girling home health
08.2010 - 08.2023
High School/GED -
Moody high School
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