Larry Armand
Murfreesboro,Tn
Summary
Results-driven Director of Operations/District Manager with a successful career in multi-unit big-box retail, sales & marketing, and operations management. Demonstrated expertise in P&L responsibility, strategic planning, leadership development, loss prevention, merchandising, and procurement. Proven ability to increase sales, grow client base, reduce costs, streamline operations, and turn around underperforming districts. Strong communication, problem-solving, and budget management skills. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Seasoned Director of Operations knowledgeable about operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Director of Operations
Assemblers, Inc
01.2013 - 01.2022
- Managed the field leadership team and ensured efficient day-to-day operations of the field operations team
- Developed both short-term and long-range strategic plans for the field operations and the company
- Upheld and assisted in the development of company standards and policies
- Identified sales opportunities with new and existing customers and ensured sales and profit goals were consistently met
- Built an in-home assembly and delivery program from the ground up, growing the business to over 20% of the total business within 1 year
- Successfully took the business from $14 million to over $58 million.
- Worked with management team to develop operational goals aligned with business strategy.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
- Assessed reports and adjusted workflows to realign with targets.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Contributed to organizational strategic direction to improve products and services.
- Successfully improved employment turnover through creating incentive and training programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
District Service Manager
The Home Depot
01.2007 - 01.2013
- Directed all logistics for installation operations in Nashville and Memphis districts
- Managed financial performance of 21 stores involving 120 installers and 25 programs
- Oversaw staff management and customer service
- Coordinated activities of Store Managers, Assistant Managers, District Managers, Associates, and
- Installers
- Delivered training programs for associates and installers
- Introduced strategic and tactical action plans to increase profitability by 35%.
- Adhered to customer service standards to foster satisfaction and retention.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Guided department employees on changes from management.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
District Manager
The Home Depot
01.1997 - 01.2007
- Managed profitability and performance of 9 stores generating annual sales volumes of $300M and supervised 1200 sales associates
- Developed and coordinated strategies that maximized sales and earnings, enhanced customer satisfaction, and improved staff performance
- Maintained direct contact with merchants and vendors, handled customer issues, training and development of associates, and drafted district policies
- Conducted sales and profitability of the district to the CEO and President of the company
- Steadily increased profits in the Nashville market over 6 years
- Slashed shrink in the district year over year for the last 6 years; 27% reduction.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Maximized branch revenue by optimizing daily operations.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Cultivated positive rapport with associates and team leadership.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Strategized business operations, merchandising strategies and personnel moves.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Used change methodologies to increase sales and led projects for increased productivity.
- Reviewed operational records and reports to project sales and determine profitability.
- Prepared budgets and approved budget expenditures.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Education
Louisiana State University
Skills
- Stakeholder Engagement, Revenue Expansion, Project Execution, Talent Recruitment, P&L Accountability,
- Loss Mitigation, Strategic Planning, Team Development, Vendor Relations, Retail Operations
- Operations Oversight
- Leadership Training
- Business Leadership
- Originality and Creativity
- Financial Statement Review
- Management Team Building
- Performance Assessment
- Customer Service Management
- Policy Development and Enforcement
- Department Oversight
- Human Resources Oversight
- Decision Making
- Training Management
- Revenue Forecasting
- Performance Evaluation and Monitoring
- Cost Reduction
- Budget Control
- Problem Anticipation and Resolution
- Sales Tracking
- Team Leadership
- Assignment Delegation
- Process Improvements
- Employee Motivation
- Goal Setting
- Administrative Management
- Supplier Monitoring
- Resource Allocation
- Focus and Follow-Through
- Finance and Accounting Oversight
- Recruitment and Hiring
- Quality Assurance
- Staff Development
- Financial Controls Implementation
Timeline
Director of Operations
Assemblers, Inc
01.2013 - 01.2022
District Service Manager
The Home Depot
01.2007 - 01.2013
District Manager
The Home Depot
01.1997 - 01.2007
Louisiana State University