Larry Bahe
South Jordan,UT
Summary
Dynamic professional with a background in customer service at Delta Airlines, showcasing exceptional problem resolution and critical thinking skills. Achieved significant improvements in customer loyalty and logistics efficiency, demonstrating a strong ability to manage high-stress situations and streamline processes. Proven expertise in customer relations and data entry, enhancing operational and service excellence.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Delta Airlines
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
US Airman
USAF
- Enhanced logistics efficiency by implementing streamlined processes and procedures for inventory management.
- Increased accuracy of inventory records through meticulous tracking and regular audits.
- Devised cost-effective solutions to minimize supply chain disruptions, resulting in significant savings.
- Developed comprehensive training programs for new personnel, improving overall team proficiency in logistics operations.
School Bus Attendant
Jordan School District
08.2015 - 08.2024
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
Education
Bachelor - Sociology/Behaviral Science
University of Utah
Salt Lake City, UT05.1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
Timeline
School Bus Attendant
Jordan School District
08.2015 - 08.2024
Customer Service Representative
Delta Airlines
US Airman
USAF
Bachelor - Sociology/Behaviral Science
University of Utah
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