Larry Boardman
Empire Cat
Mammoth Lakes,CA
34
years of professional experience
Dynamic and dedicated professional with a strong work ethic and commitment to excellence. Recognized for approachability, hard work, and loyalty, fostering a collaborative team environment. Passionate about tackling challenges and delivering innovative solutions that enhance customer satisfaction. Proactive contributor thriving in fast-paced settings, consistently aiming to exceed expectations.
Work History
Field Technician
1 Year 9 Months- Diagnosed and repaired heavy machinery, ensuring optimal performance and reliability.
- Conducted routine inspections and maintenance on equipment to prevent downtime.
- Collaborated with support staff to troubleshoot complex mechanical issues efficiently.
- Coordinate repairs and maintenance with customers.
- Establish and maintain customer relationships within the territory.
Operations Manager
2 Years 9 Months- Oversight for Service department operations at three California Branches. Including, Customer Satisfaction, Employee Development, Financial Statements, Service Growth, and managing 3 Product Support Reps for Service and Parts growth.
General Service Manager
2 Years- Service Department operations. Managed 3 Service Managers over Field Service, Main Shop, CRC, and Weld Shops. Focused on Product Support growth and profitability. Worked closely with customers to ensure satisfaction and equipment reliability.
General Service Manager
27 Years- Began as a shop technician, eventually lead to Field Service, and then began management roles. Quinn Company acquired Shepherd Machinery and eventually Johnson Machinery. During that time I served in many roles within the Service and Product Support departments.
Education
AS Degree - Industrial Arts
Skills
Service Department Operations
Communication and collaborating
Troubleshooting
Equipment Repairs
Welding (Basic)
Track budgets
financial reporting
and metrics.
Customer relationship management
Timeline
Field Technician
Empire Cat
11.2024 - CurrentRead More
Operations Manager
Core Machinery
01.2022 - 10.2024Read More
General Service Manager
Hawthorne Machinery
01.2020 - 01.2022Read More
General Service Manager
Shepherd, Johnson, and Quinn
01.1993 - 01.2020Read More
Mt. San Antonio College
AS Degree from Industrial Arts
Read More