Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Larry Booth Jr

customer service rep
Spring,TX

Summary

Exuberant musician with 40 years of experience enhancing worship services and driving participation by directing vocal and instrumental music programs. Seasoned professional at boosting church member participation by leading the worship experience and ministering to deliver dynamic and heartfelt performances. Successfully devised long-term vision based on congregation size and budget constraints to maintain and initiate enriching opportunities. Minister of Music with excellent background overseeing various aspects of music program to deliver inspiring services to church members. Demonstrated gifts for enhancing vocal and musical talents among choir and other music program groups. Consistently displayed poise and confidence when leading others and working cohesively with church clergy and committee members. Focused on enhancing congregation experiences through good musical selections and engaging worship programs that adhere to church guidelines. Strengths include program planning, music selection and technology use. Advanced user of word program. Well-organized, flexible and disciplined team player. Seeking to dedicate abilities to a new Worship Leader role with an expanding church. Enthusiastic Worship Leader with proven musical talents and technical knowledge to successfully run worship services. Demonstrated skills in engaging audience members, motivating performers and handling all scheduling and coordination requirements. Accomplishments include growing the choir and worship teams, streamlining performance procedures and leading 5 different every month. Proficient in planning events and overseeing weekly music productions for diverse services. Dedicated performance leader adept at choosing and arranging music for regular use, as well as holiday programs and special event selections. Well-versed in helping performers improve sound and skills through hands-on mentoring. Special focus in the gospel ministry. Proven success in optimizing group and individual performances by collaborating closely with vocalists and musicians. Leads vocal and musical performances. Skilled playing organ and piano. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in telecommunication industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable in customer service with strong ability in communication and problem solving. Offering assurance and empathy. Highly organized, proactive and punctual with team-oriented mentality. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AT&T Communications
Houston, TX
03.1999 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Minister of Music

New Rising Star Missionary Baptist Church
Houston, TX
06.2007 - Current
  • Organized and led weekly choir rehearsals.
  • Supervised sound technicians responsible for setting up audio equipment before each service or event.
  • Led congregation and church choir in song during worship services.
  • Led teams of singers and instrumentalists in preparing seasonal cantatas and musicals for presentation during holiday seasons.
  • Assisted with fundraising efforts by organizing concerts featuring church ensembles or individual performers.
  • Selected soloists from church choir to perform solo parts during choral performances.
  • Organized and led weekly rehearsals for church choir.
  • Directed worship services, including selecting appropriate music, leading congregational singing, providing accompaniment on piano or organ, and coordinating with other musicians in the service.
  • Maintained an inventory of musical instruments and equipment.
  • Collaborated with other clergy members and staff to plan overall direction based on sermon series and seasonal themes.
  • Oversaw children's choir by selecting age-appropriate pieces and selections.
  • Oversaw maintenance needs related to any musical instruments owned by the church.
  • Met with pastors and church committee every quarterly to discuss music program budget and needs such as musical instrument maintenance and supplies.
  • Planned and directed special music events by promotion and advertisement.
  • Created a library of vocal, instrumental, and choral music selections.
  • Actively sought out new pieces of music suitable for use within traditional worship settings.
  • Interviewed and hired musicians or vocalists for special events.
  • Recruited new members to join the church's musical groups.
  • Provided guidance and support to volunteer musicians who served at church activities throughout the year.
  • Conducted workshops to train volunteers in proper techniques for playing various instruments used during worship services.
  • Developed and implemented music programs for special events and services.
  • Coached soloists in preparation for special performances.
  • Composed original arrangements of hymns as needed for special services or occasions.
  • Presented plan to purchase new music supplies and gained approval from Pastor and finance committee.
  • Played musical instruments during worship services, weddings and funerals.
  • Scheduled musicians for all church services and events.
  • Collaborated with pastors to plan meaningful worship experiences that incorporated music into the overall service design.
  • Recruited church members to boost participation in music programs.
  • Coordinated substitute Minister of Music to fulfill role when unavailable for consistent services.
  • Attended conferences related to the field of sacred music to stay abreast of current trends and developments.
  • Determined worship service music selections to match sermon tone, biblical stories and readings.
  • Updated music library and purchased additional music.
  • Planned worship schedules and sequences of events to keep members engaged and active.
  • Recruited, equipped and motivated band members for professional accompaniment.
  • Implemented special programs for holiday and church events.
  • Chose songs and organized materials for every worship service.
  • Selected mix of contemporary and traditional music to meet expectations of congregation.
  • Put together lyrics presentations for congregation and performers.
  • Improved choir and praise team performance by directing regular rehearsals.
  • Brought in and managed volunteers to fill ranks of choirs and morning worship teams.
  • Used computers and synthesizers to compose, orchestrate and arrange music.
  • Directed rehearsals to achieve tonal and harmonic balance.
  • Transcribes musical compositions and melodic lines to create musical style.
  • Guided 5 musicians during rehearsals, performances and recording sessions.
  • Positioned group members to obtain balance among instrumental or vocal sections.
  • Instructed performers on history, fundamentals and appreciation of different music styles .
  • Implemented fundraising and promotional activities to support music programs.
  • Facilitated strategic business plan implementation and revenue generation goals by increasing and maintaining audience attendance rates.

Minister of Music

First Central Gardens Baptist church
Houston, TX
04.2023 - Current
  • Organized and led weekly choir rehearsals.
  • Supervised sound technicians responsible for setting up audio equipment before each service or event.
  • Led congregation and church choir in song during worship services.
  • Led teams of singers and instrumentalists in preparing seasonal cantatas and musicals for presentation during holiday seasons.
  • Assisted with fundraising efforts by organizing concerts featuring church ensembles or individual performers.
  • Selected soloists from church choir to perform solo parts during choral performances.
  • Organized and led weekly rehearsals for church choir.
  • Directed worship services, including selecting appropriate music, leading congregational singing, providing accompaniment on piano or organ, and coordinating with other musicians in the service.
  • Maintained an inventory of musical instruments and equipment.
  • Collaborated with other clergy members and staff to plan overall direction based on sermon series and seasonal themes.
  • Oversaw children's choir by selecting age-appropriate pieces and selections.
  • Oversaw maintenance needs related to any musical instruments owned by the church.
  • Met with finance committee every quarterly to discuss music program budget and needs such as musical instrument maintenance and supplies
  • Planned and directed special events by rehearsing, promotions and advertisement .
  • Created a library of vocal, instrumental, and choral music selections.
  • Actively sought out new pieces of music suitable for use within traditional worship settings.
  • Interviewed and hired musicians or vocalists for special events.
  • Recruited new members to join the church's musical groups.
  • Provided guidance and support to volunteer musicians who served at church activities throughout the year.
  • Conducted workshops to train volunteers in proper techniques for playing various instruments used during worship services.
  • Developed and implemented music programs for special events and services.
  • Coached soloists in preparation for special performances.
  • Composed original arrangements of hymns as needed for special services or occasions.
  • Presented plan to purchase new music supplies and gained approval from finance committee.
  • Played musical instruments during worship services, weddings and funerals.
  • Collaborated with pastors to plan meaningful worship experiences that incorporated music into the overall service design.
  • Recruited church members to boost participation in music programs.
  • Coordinated substitute Minister of Music to fulfill role when unavailable for consistent services.
  • Attended conferences related to the field of sacred music to stay abreast of current trends and developments.
  • Determined worship service music selections to match sermon tone, biblical stories and readings.
  • Recruited, equipped and motivated band members for professional accompaniment.
  • Planned worship schedules and sequences of events to keep members engaged and active.
  • Implemented special programs for holiday and church events.
  • Chose songs and organized materials for every worship service.
  • Selected mix of contemporary and traditional music to meet expectations of congregation.
  • Put together lyrics presentations for congregation and performers.
  • Improved choir and praise team performance by directing regular rehearsals.
  • Brought in and managed volunteers to fill ranks of choirs and morning worship teams.
  • Used computers and synthesizers to compose, orchestrate and arrange music.
  • Directed rehearsals to achieve tonal and harmonic balance.
  • Transcribes musical compositions and melodic lines to create musical style.
  • Guided 3 musicians during rehearsals, performances and recording sessions.
  • Instructed performers on history, fundamentals and appreciation of different music styles .
  • Positioned group members to obtain balance among instrumental or vocal sections.
  • Implemented fundraising and promotional activities to support music programs.
  • Facilitated strategic business plan implementation and revenue generation goals by increasing and maintaining audience attendance rates.

Education

Some College (No Degree) - Business Administration and Management

Houston Community College
Houston, TX

Skills

  • Music Theory Knowledge
  • Social Media Promotion
  • Vocal Experience
  • Team Oversight
  • Social Media Engagement
  • Arranging Music
  • Music Leadership
  • Vocal Expertise
  • Conducting
  • Budget Development
  • Effective Communication
  • Excellent Communication
  • Musical Arrangements Understanding
  • Music Arrangements
  • Attention to Detail
  • Task Prioritization
  • Reliability
  • Musical Arrangements
  • Problem-Solving
  • Team Building
  • Multitasking
  • Teamwork and Collaboration
  • Problem-Solving Abilities
  • Problem-Solving Aptitude
  • Decision-Making
  • Time Management
  • Professionalism
  • Self Motivation
  • Adaptability and Flexibility
  • Professional Demeanor
  • Relationship Building
  • Continuous Improvement
  • Active Listening
  • Time Management Abilities
  • Goal Setting
  • Adaptability
  • Team Collaboration
  • Musical Composition
  • Analytical Thinking

Affiliations

administrator in a couples facebook group

founder of my own Music ministry

small baking business

Accomplishments

employee of the month

best improved employee

minister appreciation service every year

Certification

minister license issued july2007

References

References available upon request.

Timeline

Minister of Music

First Central Gardens Baptist church
04.2023 - Current

Minister of Music

New Rising Star Missionary Baptist Church
06.2007 - Current

Customer Service Representative

AT&T Communications
03.1999 - Current

Some College (No Degree) - Business Administration and Management

Houston Community College

minister license issued july2007

Larry Booth Jr customer service rep