Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larry Bowman

Traverse City,MI

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and team productivity at AvFlight. Expert in ground equipment operation and passionate about providing exceptional customer service. Successfully developed and implemented training programs at TransCanada Pipelines, significantly improving staff competencies and operational safety.

Overview

41
41
years of professional experience

Work History

Ground Handling Agent

AvFlight
10.2023 - Current
  • Ensured customer satisfaction through prompt and courteous service during check-in and boarding procedures.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Supported smooth airport operations through effective communication with airline representatives, pilots, and other ground services staff.
  • Addressed any discrepancies in weight-and-balance documentation for aircraft prior to departure, ensuring compliance with regulatory requirements for safe operation.
  • Coordinated ground crew activities to complete objectives on schedule.

Excavation Trainer

TransCanada Pipelines
06.1983 - 01.2019
  • Provided coaching and mentoring to employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Created and oversaw [Type] training programs for operations.
  • Developed job-specific competencies and performance standards.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Morley Stanwood
Stanwood, MI
06-1973

Skills

  • Strong teamwork
  • Customer service focus
  • Safety awareness
  • Passenger Assistance
  • Ground Equipment Operation
  • Aircraft Tug Operation
  • Marshaling aircraft
  • Loading and unloading

Timeline

Ground Handling Agent

AvFlight
10.2023 - Current

Excavation Trainer

TransCanada Pipelines
06.1983 - 01.2019

High School Diploma -

Morley Stanwood

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Larry Bowman