Larry Brackens
IT Support Technician
Round Rock,Texas
Summary
IT Operations Support Specialist with 10+ years of experience working successfully as the first point contact for daily operations by providing technical support to staff including mobile users Windows/M1 Macs, Android, and iOS operating Systems. VPN Technology, Practical understanding of TCP/IP, WAN, LAN, and Wireless network technologies. Possess customer service skills: professional, communication, a good temperament (patient, and empathetic), and care for others, and my job. A demonstrated self-starter,career-oriented, Self-motivated, inquisitive nature, and results-driven work ethic. A strategic problem solver with the organizational ability to ascertain the facts, troubleshoot, and resolve issues in a timely manner. Hardworking and motivated, able to learn well on the fly and retain information. Possess the ability to work independently or collaboratively in a team environment.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Operations Support Specialist
Community Impact Newspapers
Pflugerville, TX
09.2015 - 10.2022
- Monthly subscriptions incidents-Accessed USPS BCG to report resdidents delivery issues of Commmunity Impact Newspapers such as missed delivery.do not mail, damaged, excessive newspapers placed in Readers mailboxes
- Assets management-Tracked assets, such as PCs, MacBooks M1, and iOS including replacement, repair, and disposal
- Performed Moves/Adds/Changes of Laptops, Desktops
- Servers, Storage, and peripheral equipment
- Manage and Enrolled devices via MDM, Apple Business Manager
- Change management-Conducted onboarding of new employees by performing account setup, equipment ordering and shipping, and end-user training
- Addigy profiles deployments
- Security and Access Management: Windows AD Security groups, account unlocks, and password reset emails, shared files, print servers, etc.
Systems Support Technician
State Office Of Administrative Hearings
Austin, TX
08.2012 - 09.2015
- With minimal direction, set up meetings in accordance with standards, which entails the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations
- Fielded incoming help requests from end users via a variety of intakes (phone, walkup, email, chat, and Jira ticketing system
- This includes responding to service requests deskside/remotely installing, monitoring, diagnosing, repairing, maintaining, and upgrading Microsoft Windows, MS Office Outlook/Exchange, printers, and computer hardware components.
IT Support Technician
Austin American-Statesman
Austin, TX
07.2002 - 12.2012
- With minimal direction, I Interacted with staff and vendors in a consistent, polite, and courteous manner to provide effective and efficient real-time support for smart devices such as iPhones, Blackberry, and IPads and configuring devices for email and calendaring
- Monitored/Administered/Coordinated data backups and offsite tape storage
- Applied working knowledge of approaches, tools, and techniques for recognizing and resolving technical problems.
Education
Diploma -
Robert E.Lee High School
Midland, TXVocational Diploma - Radio/TV Electronics
Elkins Institute
Dallas, TX 08.1982 - 05.1984
Timeline
Operations Support Specialist
Community Impact Newspapers
09.2015 - 10.2022
Systems Support Technician
State Office Of Administrative Hearings
08.2012 - 09.2015
IT Support Technician
Austin American-Statesman
07.2002 - 12.2012
Vocational Diploma - Radio/TV Electronics
Elkins Institute
08.1982 - 05.1984
Diploma -
Robert E.Lee High School
Similar Profiles
Julio NunoJulio Nuno
Food Rescue Volunteer at Community Initiatives for Collective Impact (Ci4CiFood Rescue Volunteer at Community Initiatives for Collective Impact (Ci4Ci
Tara CummingsTara Cummings
Area Manager at UK Coastal Holiday/ UK Community Homes Impact 1 ltdArea Manager at UK Coastal Holiday/ UK Community Homes Impact 1 ltd
Tashawna ThomasTashawna Thomas
Intake Specialist Empowerment Services at Impact Community ActionIntake Specialist Empowerment Services at Impact Community Action
Anaise LopezAnaise Lopez
Customer Service Specialist at HEB Grocery StoreCustomer Service Specialist at HEB Grocery Store
Edgar AraujoEdgar Araujo
Small Business Owner at Lonestar Superior PaintingSmall Business Owner at Lonestar Superior Painting