I've worked in customer service these last ten years. I moved up at any opportunity I could because I wanted to show the company that I have drive to always be ready for the next level and to try and succeed at any challenge that is thrown at me.
Overview
10
10
years of professional experience
Work History
Store Manager
Oreilly Auto Parts
07.2017 - Current
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Make sales calls weekly to grow wholesale business
Keep store up to date with Alameda County weights and measures procedures
Manage store payroll
Assisted with hiring, training and mentoring new staff members.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Developed and implemented successful staff incentive programs to motivate employees.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Oreilly Auto Parts
10.2015 - 07.2017
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Delivery Specialist
O'Reilly Auto Parts
08.2013 - 10.2015
Directly interacted with customers to deliver mail, packages, and ordered goods.
Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
Coordinated consistent on-time deliveries of damage-free goods.
Completed on-time deliveries by choosing best and most efficient routes.
Made sure that COD deliveries were paid in full before returning to the store